AVP - Production Support Resume - Hire IT People

PROFESSIONAL SUMMARY:

A technology driven professional with diverse career graph spanning 14+ years in the Banking and Financial Services for application Development/Support profile using technology like UNIX, Shell Scripting and Perl. Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters. An effective leader with proven abilities in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team.

SKILL:

Languages/Technical skills: Perl, Shell scripting, ITIL certified

Databases: Sybase 12.5v

Operating Systems: UNIX, Windows 9x/2007/XP/NT

Tools: / Packages/ Scheduler: Foglight, Genoes, Cron job, Autosys, Makefile, Tidal Enterprise Scheduler, ControlM

Test Editor: VI editor, Editplus, Microsoft Word

Domain / Functional Area/Role: Banking and Financial Services (Development, Production Support, Application Owner)

PROFESSIONAL EXPERIENCE:

Confidential

AVP - Production Support

Responsibilities:

Generate Monthly report and presenting to management and work on reduction of repeated task
Building Scripts to automate Manual task
Closely working with the traders to solve their day to day business queries
Integrating production alerts in Geneos
Involved in working on Chatbot

Confidential

Team Manager - Application Owner

Responsibilities:

Facilitate Disaster Recovery activities by reviewing DR plans and coordinating the execution of DR exercise for the application.
Manage Internal and external application audits and Audit issue remediation activities.
Manage remediation of gaps in application lifecycle management activities such as Account recertification, remediation of Application configuration gaps etc
Manage application related Risk and Compliance Evaluation tasks and resolution of gaps in this area.
Manage any IT Security incidents that may occur in the application.
Plan and Manage Application events and Database Events monitoring using Bank wide standard monitoring tools.
Manage application capacity forecasting and monitoring.
Plan and manage Application user access related tasks.
Plan for Application Hardware / Software / Licence upgrades or migration activities to align to the compliant platforms.

Confidential

Associate - Application Production Support Analyst

Responsibilities:

Provide support for end to end Application Infrastructure.
Incident Management: To provide quick resolution to issues on production engaging the right teams and to make the system available for BAU (Business As Usual).
Driving Management and Technology Bridge Calls as part of Incident Management.
Problem Management for Root Cause identification and Elimination.
Release Execution, Change and Release Management.
Case Management: Quick resolution to user/client queries.
Partnership with Business/Operations teams and Clients as part of Case Management.
Participate in the resiliency forums for the supported Applications.
Partnership with AD (Application Development) on various forums such as Resiliency, Build Releases walkthroughs, Case Management and Problem Management.
Alerting and Monitoring: Setting up Alerting across various systems and monitoring.
Experienced in working with Foglight and Geneos Monitoring tools.

Technical Environment: UNIX, Shell Script, Perl, And Database: Sybase, Oracle, Java, Autosys, Foglight and Genoes Alerting Tools.

Confidential

Sr. Developer

Responsibilities:

Constantly monitor for feed delays manually.
Send a mail to upstream for feed status and ETA.
Inform end-users about feed delay.
Understanding the application processes.
Building Automated script using Perl, Shell script.
Creating new table and SQL queries using Oracle as a database.
Involved in bug fix and implementation changes as per instruction given by Support team.

Technical Environment: Perl, Shell Script, UNIX, Oracle, Crontab 2) Automated Test Scripts

Confidential

Sr. Developer

Responsibilities:

Creating package using Makefile
Discuss with clients and formulate technical solutions to address business needs.
Involved in creating automated Shell and Perl scripts for testing Sybase stored procs
Involved in testing phase on UAT and moving to Production after the signoff from user/client.

Technical Environment: Perl, Shell, UNIX, Sybase, Crontab E

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