Help Desk and Support Resume Profile

CAREER OBJECTIVE: To develop and advance myself in the Information Technology arena while working as a team player in a challenging and creative environment.

EXPERIENCE:

Confidential

Patrol assigned areas to ensure protection of clients, visitors, property and equipment. Responsibilities include:
Watches for irregularities, such as security breaches, facility and safety hazards, and emergency situations contacts emergency responders, such as police, fire, and/or ambulance personnel as required.
Remains alert for the presence of unauthorized persons and/or security code violators approaches suspicious person and/or notifies police as appropriate may confront and detain violators, as required, until police arrive.
Prepares routine, standardized reports.
Provides escorts as necessary.

Confidential

Responsibilities included:

Conduct patrols of the property, including interior and exterior areas.
Respond to security and emergency situations.
Complete shift reports and reports incidents to management.
Ensure guest and employee safety with vigilance and responsiveness.
Professional and positive attitude and actions when communicating with guests and team members.
Ensure maintenance problems are promptly reported through proper channels.
On time and at work when scheduled, and in proper uniform.

Confidential

Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
Help customers and students locate books with general and school related topics.
Resolve customer concerns in a positive, helpful manner.
Handle money, refunds and exchanges.
Cross train and work in other areas of store as needed.
Learn new technology when the opportunity arose.

Confidential

Creation of Biometric identification cards for employees using windows XP software.
Follow up with unresolved customer service issues to ensure resolution.
Prioritized and managed daily workload to ensure successful completion of responsibilities.
Identified, analyzed, and repaired product failures, ordered and replaced parts as needed.

Confidential

Brainstorm and mock up design ideas.
Meet and present ideas to clients and adjust designs to fit their needs or taste.
Use of computer software packages such as Adobe Illustrator, Photoshop, InDesign and Acrobat.
Work as part of a team with designers, account managers, multimedia developers, etc.
Met established deadlines or provided reasonable notice to the Production Manager or Account Management department of delays or special circumstances requiring deadline extension.

Confidential

Setup New User Security Accounts for Windows NT 4.0 Server.
Administered all Desktop related functions including hardware and software set-up and configuration for Macintosh and PCs Systems.

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