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Customer Support Specialist/ring Central Admin Resume

4.00/5 (Submit Your Rating)

Burlingame, CA

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SUMMARY

  • Team leader with excellent verbal and written communication skill, as well as operational leadership expertise.
  • Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives.
  • Looking to be a part of a dynamic organization to apply my experience while utilizing my potential for achieving excellence.

TECHNICAL SKILLS

Operating Systems: Windows10/Server, Microsoft 2008/2016, Mac OS, Android OS, iOS

Software: Microsoft Office Suite, Remote Desktop, Windows, Service Now Software

Hardware: Ram, Mother boards, Expansion Cards, Hard Drives, Workstations, Laptops, Routers, Switches, Network Devices

Maintenance: Rack and Stack, computer assembly/disassembly, formatting hard drives, OS installations, system restores, data backup and troubleshooting.

Networks and Protocols: LAN/WAN, Ethernet(cat5/6), WIFI, Fiber Optics, RF testing.

PROFESSIONAL EXPERIENCE

CUSTOMER SUPPORT SPECIALIST/RING CENTRAL ADMIN

Confidential - Burlingame, CA

Responsibilities:

  • Manage day to day cues of over 35,000 customers, while providing software and hardware support for customers and co-workers.
  • Maintain active directory (NetForum) and providing webcast support.
  • Ring central admin and periodically volunteer for software deployment projects.
  • Provide intranet support and mobile support while managing the ticket system.

Signal support specialist

Confidential - Benicia, CA

Responsibilities:

  • Vsat (Wireless communication), Network Communications, Voice and Data ports, Hardware/Software Support Radio/Antenna Assembly and Configurations, and General Electronic Maintenance.
  • Data Entry and mission weekly reviews (AAR).
  • Cat5/6 termination and installation.

Data Center/cable tech.

Confidential - Bay Area, CA

Responsibilities:

  • Resolve requests and incidents assigned to the infrastructure support queue
  • Provide Layer 1 troubleshooting
  • Upgrade facility hardware and cabling infrastructure.
  • Organization and physical appearance, including cable management, of datacenters and IDC / ICF rooms

TELCOM TECHNICIAN/DESKSIDE SUPPORT

Confidential - San Francisco Bay Area, CA

Responsibilities:

  • Manage projects for various contacts along with Software and Hardware Support for Confidential Bank.
  • Study floor plans for outlet installation and wire access points.
  • Fiber optic and Cat5/6 pulls and termination for Amazon data center, and Data Center Service (Decommission/Build Racks, Cross Connects and Patch panels).
  • Test and activate voice/data ports and resolve tickets.

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