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Help Desk Support Resume

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Cincinnati, OhiO

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SUMMARY:

Seeking a position in the field of network administration. Strengthen the knowledge of networking.

COMPUTER SKILLS:

Adobe Acrobat

Adobe Distiller

Adobe Illustrator 9

Adobe PageMaker 6

Adobe Photoshop 6.0

Agfa Accu Set 1000

Adobe Illustrator C4

BHIS

Carelogic

DreamWeaver 3

Freehand 8

Fireworks 3

Hightouch

Linux OS

Microsoft Office 365

Mac OS 9 - Mountion Lion

Ray Dream Studio 5.5

Windows Exchange Server 2008

Quark XPress

Windows XP-8

Windows Server 2008 R2

Inkscape

EZ Claim

Gimp

2nd Copy

SAP

VNC

Logmein123.com

SCCM

Accellion

ADP

SDE

Share Point

VPN

Mobil Iron iPhone and iPad

WORK EXPERIENCE:

Help Desk Support

Confidential, Cincinnati, Ohio

Responsibilities:

  • Answering phone calls and emails in a timely manner.
  • Worked on 20 - 25 servers and 3000+ users.
  • Trouble shoot everything from lack of internet connection to whole offices upgrades and software rollout.
  • Created tickets for the phone calls and emails. If I was unable to solve the issues I would reach out to fellow team members or to the tier II team members.

Network Administrator

Confidential, Cincinnati, Ohio

Responsibilities:

  • Responsible for redesigning the website, insure connectivity at all times and that all computers are in working order either by installing new wires or installing necessary upgrades. Set up operation manuals, work orders, and set up an inventory, and an action plan for new equipment.
  • Arranged quotes for equipment improvements, and worked with the CEO and COO on grant writing information for newer equipment.
  • Set up new procedures for the software, gave recommendations for improvements, and continually trained the team on the computers and software.
  • Also I recommended several upgrades such as DSL to High speed internet, a new phone system, upgrade from Windows XP operating systems to Windows 7 operating systems and new processes and policies.
  • Helped out with customer care team with intake for each client and reengaging clients from referrals.

Account Representative

Confidential, Cincinnati, Ohio

Responsibilities:

  • Maintained all multifunctional machines, configured computers according to Cincinnati State College specifications, managed supplies for machines, setup input emails for scan to email function, set up printing and email protocols.

Technology Specialist

Confidential, Cincinnati, Ohio

Responsibilities:

  • Managed several associates on a daily basis.
  • Helped other departments when needed, assisted and maintained excellent customer service.
  • Also was responsible for the visual layout needs of the store.
  • Helped to ensure the store hit and maintained corporate standards.

Pricing General Merchandise Clerk

Confidential, Cincinnati, Ohio

Responsibilities:

  • Responsible for updating weekly pricing and advertising in the Confidential .
  • This included permanent pricing and clearance merchandise.
  • Assisted customers with questions.

Store Manager

Confidential, Cincinnati, Ohio

Responsibilities:

  • Obtained new rental orders over the phone and in person.
  • Prospected for new business by telemarketing and distributing print materials.
  • Assisted in reviewing expired accounts and communicating with customers to promote timely payments.
  • Maintained accurate records of past due accounts.
  • Helped manage cash; inventory control and order verifications, developed and executed regular sales plans and set goals to help increase revenue and business.
  • Improved store performance that was not hitting standards to obtaining standards within one month.
  • Set a store budget and kept to the set budget.

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