We provide IT Staff Augmentation Services!

Help Desk/ Desktop Support Specialist Resume

3.00/5 (Submit Your Rating)

New, YorK


  • To secure a position as a User Support/Desktop Analyst, L1/ L2


  • A hardworking and conscientious computer technical specialist, with a professional attitude and teh ability to multitask, dedicated, a team player and analytical in resolving problems.
  • me embrace opportunities for ongoing learning and professional development. One, who is not afraid to handle new or difficult tasks, can be counted on to get teh job done.
  • Installation and configuration of Microsoft Windows operating system
  • Troubleshooting hardware and software problems
  • Troubleshooting and resolving local networking issues
  • Creating and documenting trouble tickets with detailed resolutions in teh ticketing system
  • Configuring and repairing of laptop and desktop computers
  • Analytical in resolving problems
  • Remote Computing


Confidential, New York

Help Desk/ Desktop Support Specialist


  • Solving end users' hardware/software trouble calls over teh phone or by remoting into their computers using SCCM or Team Viewer.
  • Creating trouble tickets with detailed step by step resolutions into Ticketing System
  • Escalating on - resolved trouble tickets to third level support in a timely manner, keeping users informed until teh issue is resolved.
  • Informed management of any trend seen so dat appropriate actions can be taken to prevent or minimize a major disruption to network services.
  • Contributed to Knowledge Base articles and use teh same in halping to resolve users’ issues.
  • Imaging, configuring and repairing computer hardware; installation and configuration of software applications.
  • A key player; involved in teh many ‘Rollouts’ of hardware and software dat teh company TEMPhas had throughout my twenty (20) years of service.
  • Achieved success for over five years in spearheading teh configuration and setup of computers and offices for 85 - 110 Summer Law Clerks Interns each year saving teh company time and also money on hardware.
  • Installing and setting up Wireless Network for home users.
  • Resolving various problems encountered by end-users in Outlook 2013/2016.
  • Maintained teh department’s hardware Inventory and Tracking database.
  • Configured end-users’ personal devices( iPhones, iPads, android phones and tablets, and blackberries) to work with teh company’s e-mail system and other approved applications.
  • Supervised teh daily workload of teh department’s High school Interns.

Confidential, New York

Computer Technician


  • On-site technical support; assembled, configured and upgraded computers.
  • Supporting customers over teh phone; or remoting into customers' computers.
  • Installed and configured Windows Operating Systems, software applications; setup modems, sound cards, network cards, IDE drives, tape drives, CD-ROM drives, etc.
  • Troubleshoot and repaired IBM, Dell and Compaq laptops and desk.

We'd love your feedback!