Desktop / Helpdesk Support Resume Eureka, CA - Hire IT People

SUMMARY:

An accomplished IT Manager wif extensive experience in answering IT inquiries, troubleshooting hardware, and software issues, and documenting said issues. Exceptional ability in managing halpdesks, including staff supervision, asset supply, and deployment and vendor management. Prepares periodic reports for management wif recommendations and trends and assists in ley decision making.
An Adept leader wif five core expertise: Resolving Technical Issues; Providing Customer Service; Leading; Conducting ; Managing Projects. Extensive experience in leading diverse teams and managing all aspects of projects & implementations by ensuring that the business deliverables are completely satisfied on time and wifin budget. Effective management and delivery on a wide range of software, hardware, and networking duties.
Proven as a strategist for coming up wif creative solutions for enhancing total organizational performance and is notable for undertaking multiple spectrums of tasks in the interest of the growth of any given role. A field - tested IT Manager wif an in-depth, comprehensive prowess in delivering transformational business results for clients and customers wif expertise in coordination and communication. TEMPHas a track record of pitching ideas on areas of improvement, wif solid administrative skills, effectively accelerating the metrics of any professional undertaking. Commands top-notch administration, presentation, and interpersonal skills, and proficiently adapts to dynamic / demanding environments.

TECHNICAL SKILLS:

Operating Systems: Windows 7/8,10, Mac OS X High Sierra (10.12) through Catalina (10.15)

Networking: routers, switches, meraki, TCP/IP, WINS, Netbios, DNS, LAN, WAN, ADSL/SDSL, ISDN, Cable, VPN, Dial Up, T1, ATM, Frame

Servers: Linux/RedHat, Unix, Solaris 7/8/9, Web Server Apps IIS 7.0, Windows 2008 Small Business Server R2, Windows 2016 Server, Ubuntu 18

Email: POP3, SMTP, IMAP4, MS Office Exchange Server 365, Sendmail

Security: firewalls, anti-virus, intrusion detection, networking monitoring, sniffers

Other: MS SQL DBA, Sharepoint, PBX/VoIP telephone systems, backups and restores, Symantec Backup Exec, QuickBooks, Acronis Backup, Office 365, zoom, Jamf, MDM, Remedy, G-Suite

PROFESSIONAL EXPERIENCE:

Confidential | Eureka, CA

Desktop / Helpdesk Support

Responsibilities:

Supervise and perform a wide range of IT support tasks, including computer re-imaging, data transfer, virus removal, software installation, and operating system migrations.
Responsible for daily reporting, asset tracking, troubleshooting, quality assurance, and cable management.
Support IT project rollouts, system upgrades, and maintenance.
Provide remote technical assistance to computer end-users and field technicians.
Design and deliver classes and in-service presentations for local businesses and associations, providing IT consulting and educating employees on IT Infrastructure and applications; presentations resulted in standing-room-only crowds.

Environment: Windows 7, Windows 8 and Windows 10, Mac OS X (10.x)

Confidential | Chico, CA

Desktop Support / Owner

Responsibilities:

Expanded customer base into six regional counties.
Sourced and managed two independent contractors for web services and business development.
Built and managed an in-house call center wif two interns assisting customers wif technical support issues.
Designed and delivered a series of in-service presentations for local businesses, providing e-commerce consulting and educating employees on e-commerce infrastructure and applications.

We provide IT Staff Augmentation Services!

Desktop / Helpdesk Support Resume

Eureka, CA

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