PROFESSIONAL SUMMARY:

• A highly motivated professional with a wide range experience, demonstrated ability to work with all levels of employees. me have extensive experience working with Linux, windows server 2016,2012,2012R2,2019. Have worked with MS teams, providing PC, printer, hardware, and Polycom trouble - shooting support. Worked with system like Cherwell and Service Now.
• Extensive experience in virtualization of applications. Escalation of the customer requests through service now. Worked extensively with windows server 2016 and 2019. Extensive knowledge of DAG and clusters. Proven ability to achieve business targets while providing excellent customer service. In addition, considered a well-organized, team member with excellent communication and
• Extensive knowledge of Active directory, SCCM, VMware 6.7 and Red hat Linux. Restoring and recovering data for large enterprise using Active Directory. Experienced with Azure SSO and MFA.

SKILL:

• Red Hat Linux
• Citrix
• Network/Protocols of Software, tools, and applications
• TCP/IP protocol
• Cisco
• DHCP
• VPN and WLAN
• Cisco Network Associate
• Active Directory Certified Associate
• Ansible automation tool
• Active Directory, Protocols
• Analyst, Router
• Automation, Servers
• Cisco, Strategy
• Power Shell Scripting
• Consulting, TCP/IP
• Clients, Technical support
• Client, Tech support
• Back up Designing, VoIP, DHCP, VPN
• Disaster recovery
• VMware 6.7
• Service Now
• SCOM
• Management consulting
• Expert in CRM
• MCSE, MCSA
• MS Exchange certified
• Microsoft office
• Windows Migration
• Citrix
• Office 365
• Networks
• HUBS
• Network
• Organizing
• Policies
• Logging support tickets
• Customer support
• Technical Support
• Proficient in Mac and PC systems
• Data Recovery

PROFESSIONAL EXPERIENCE:

Confidential

Field Technical Support Lead

Responsibilities:

• The current project that we are working on is cloud-based cradle point deployment. Duties vary with time. From supporting end clients to making configuration in the devices. Imaging new workstations remotely, working with switches, replacing the old routers, and replacing them with new ones are some of the duties.
• Extensive experience in working with service now. The same platform is being used for tickets. Getting into other servers to identify problem relating networking. Used Red hat Linux for creating LVM and partitions for the disks.

Confidential, Scarborough, CA

Network Support Analyst

Responsibilities:

• As a network support analyst my responsibilities would include troubleshoot the VOIP phone issues ranging from login to voicemail issues via Mesons Site Administrator. Running PowerShell scripts for creating and deleting user. Used COTS for product installation and pushing patches. Used SAP and ERP modules for increasing efficiency in technical aspect of the job. Responsible for Installing, assembling, and configuring computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware. The oversight, planning, and organizing of all technology functions was part of my everyday routine. Recovering data from active directory and troubleshoot network issues ranging from no network connectivity to slow network issues. Setup VPN end client and resolve any issues related to network connectivity. me assist the IT support team, which provides technical support to staff and clients while providing excellent customer service. Installing agents on domain controllers. Experienced with RMAD in enterprise level environment. me also developed and oversee several IT policies, including business continuity, disaster recovery. Networking, Cisco, and Active directory are also something we practiced when we were at Confidential to achieve the organization's overall IT governance strategy outlined by the board of directors. Troubleshoot Citrix related issues from users using virtualized environment. Interacted with Executives, Directors and Managers to ensure their employees had necessary equipment to perform job roles effectively. Aware of the Raid levels, RAID 0, RAID 1, RAID 5, RAID 6.

Confidential

Help Desk Support

Responsibilities:

• As a help desk support the responsibility for creating new accounts for new employees was a part of work. Educating end user how to setup a conference callusing Skype for Business, Polycom conferencing and Crestron Audio/video devices were part of my duties. The responsibility of deleting accounts and granting permissions to employees who oversee an operation using Active directory.
• Responsible for the generation and automation of the digital process. Would help with technical issues such as crashed computers and printers. Delivering the of daily, weekly, and monthly reports was a daily routine. Refresh macs and windows devices across multiple domains. Investigation to identify potential and harmful threats and stop by implementing the policies and permissions. Resolve technical problems with Local Area Networks (LAN), and other network systems.

Confidential

IT Support

Responsibilities:

• their are several duties to perform and Managing everyday IT operations. Used PowerShell scripts for automation. These operations are included running windows server 2016 smoothly. Done Migration from windows server . Connecting the printers. Creating VM’s for a server. Worked with Microsoft teams. Creating domains and promoting domain controllers.
• Trouble shooting hardware and software problems. Support System Administrators where required in team- oriented tasks. Worked with ticketing system such as Cherwell and Service Now. Configure & troubleshoot clients in an Exchange Office 365 environment with MS teams, Skype for business and Microsoft SharePoint. Investigate, test, troubleshoot and diagnose root cause of problems for computer and A/V’s (projector, Crestron panel, switch, and processor) hardware, and accordingly install/uninstall, upgrade, replace and repair (break and fix).
• Provided support for WebEx meetings and a variety of AV equipment including Cisco, Crestron AV equipment, video repeaters, soft remotes, and 13 televisions. Setup configuring & troubleshooting large screen Crestron video conferencing equipment. Execute, Manage and Lead Office 365 migrations for Microsoft external client (small business clients users). Troubleshoot and customize Office 365 applications including Word, excel, One note, Skype for business, Outlook, Yammer, Power Point and Microsoft Access). Office 365 .
• Analyze, Develop, and communicate key onboarding process and technology improvements for Office 365 Onboarding for the deployment cycle. Consult external clients on Microsoft products and pricing. Exchange/Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to office 365, distribution group creation. SharePoint Administration and support. Integration of Cisco WebEx to Microsoft Teams for to add a link for you're WebEx meeting or Personal Room meeting to you're message in you're team channel in
• Microsoft Teams. Familiar with Microsoft’s Surface Hub with team integration. Configured, imaged, tested & deployed new Lenovo laptops to user needing upgrades. Aware of Hardware: Thin-client, Citrix-Server, Routers, Repeaters, Hubs, Bridges, Switches (Layer-2&3 switches), Radius, IBM PCS, HP, Dell, PCS, DELL Power Edge 1300, 2200 servers and workstation. Understanding of disaster recovery process.