Lead I.T. Consultant, Helpdesk Resume

SUMMARY

IT Specialist, Helpdesk Analyst, IT Consultant, Computer Rm.Operations, Windows 7, 10 Migration Projects
I am seeking an opportunity to work in a team environment where I can utilize my years of experience, as well as provide technical skills to your company. I can work any shift, individually and in a team environment. I have over 12 years of experience in Windows and IBM platforms including HP Open Vms. I recently worked on a large Windows 7 migration project for Montefiore Hospital. Other migration projects include Morgan Stanley, Best Buy and Hilton Hotels.

TECHNICAL SKILLS

Hardware: Installing computers (monitors, hard drives, printers), Mobile device setup, Wireless routers, Windows O/S

Software: Windows OS (XP, 7, 8, 10), Microsoft outlook 2003 - 2010, Active directory, VPN, SCCM remote access, Windows remote assistance,, EPO installation, Novell Client, Groupwise, Mobile device management (Symantec) Imaging Laptops and tablets, Backup Administration, IBM IPLs, Sysprep.

PROFESSIONAL EXPERIENCE

Confidential

Lead I.T. Consultant, Helpdesk

Responsibilities:

Hardware, software installation
Install Windows images
Perform migrations for workstations and join new workstations to the domain
Add new users
Knowledge of Daemon remote desktop support
Excel spreadsheet documentation of PCs and programs
Knowledge of Sharepoint(Project Site Surveys)
Knowledge of SCCM, Non SCCM, Web and Non Web based Apps
Troubleshooting using remote software/email and phone support
Setup dual screens for users
Running Microsoft System Center\Configuration Manager\Software Center
Pushing Apps from Software Catalog
Printer setup and configuration

Confidential

I.T. Lead Tech, Helpdesk Support

Responsibilities:

Build Microsoft workstations
Install Windows images using Ghost or through network
Setup dual screens for stock traders and analysts (Windows 7)
Perform migrations for workstations and join new workstations to the domain
Uninstall and install IBM cash registers and devices
Inventory all IBM hardware deliveries for client installation
Retail store refreshes and wipes of hardware and software installations
Create Vlans, assign ports and security protocols
Add new users (Active directory)
Map printers and drives including network folders
Phone, email and remote support(Printers, MS Office, Apps)

Confidential

Helpdesk Support AS

Responsibilities:

Help desk (Windows, Open Vms HP and AS/400 IBM)
Troubleshooting all Windows issues (Printers, connectivity, malware, applications)
Upgrade Windows software and install new hardware (Memory, Operating system)
Reflections FTP application (used for invoices)
HP storage works MSL 4048 and MSI 5000 series. (Super DLT and Titanium Backup Units)
AS\400 Plan application for production of invoices, labels and reports
Work with locked files on the Open vms platform (Titanium) and process files and create new ones for users
Veritus backup exec 10.0 and Symantic backup exec 11d.
Monitor network
Install new IBM hardware(Backup Units)
IPL AS/400 system for any hardware or software changes
Create backups, initialize tapes and document logs
Process and create work files for users
Bring down interfaces before backups
Run transmissions for day end operations
Run credit card processing
Release and print label and invoice queues

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship