Help Desk Analyst Resume

SUMMARY

Current IT professional seeking new and challenging opportunities in the IT field.

TECHNICAL SKILLS

VMWare: setting up and configuring

Cloud Computing: concepts and structure

IT security policies: implementation and enforcement

Active Directory: a good working knowledge

DNS: setting up scopes and zonesEducation

PROFESSIONAL EXPERIENCE

Confidential

Help Desk Analyst

Responsibilities:

Responsible for troubleshooting problems, aiding customers with website issues, Enterprise Applications.
Remote entry to internal computers to resolve issues users may have.
Assigning tickets to proper queues within Helpstar ServicePro ticketing system.
Following up to make sure problems were resolved. Answering phones, providing friendly and reliable customer service.

Confidential

Delivery Driver

Responsible for getting customers their orders correctly, and in a timely fashion.
Responsible for helping IT staff with help desk tickets, and decommissioning old equipment.
Responsible for operating chemical mixing equipment and cutting rolls of paper within 1/32 of an inch.
Responsible for inspecting, troubleshooting, and general maintaining of industrial equipment.
Coordinating production strategies between paper machines and shipping department