Objective

To be considered for a mutually rewarding career-oriented position in enterprise LAN/WAN administration/management information technology support and service.

Experience

Confidential

Desktop/Workstations

• Installing/re-imaging operating systems on Government computers
• Installing applications as Local Administrator domain administrator
• Troubleshooting and resolving any and all desktop hardware / software issues as required
• Design, test and create custom and specialized workstation images for bulk deployment as required to isolated in-house network infrastructures.
• Configure and install network printers, print servers and queues
• Troubleshooting and resolve printer/copier/fax machine problems

Inventory

Maintain inventory of all IT network equipment to track internal/external movement

Networking/Miscellaneous

• Deploy and re-locate network users and IT equipment as required
• Assisting with Network Drawings, Program Flow Charts, and other Documentation
• Install, configure and maintain secure FTP capability.
• Assist TTAC Intel with classified data transfers with Colorado Springs satellite location as well as other government agencies as required.
• Install, configure and maintain all unclassified and collateral desktops, workstations and printers.
• Install, configure and maintain Cubix Digital Data stations in secure environment high-side and collateral and maintain host corresponding blade servers
• Perform user population migrations and moves internal TSA O.I.A.
• Support user population on any and all desktop support IT break/fix issues
• Perform infrastructure cabling and maintain cable plant.
• 24 x 7 call for all department IT and network issues and problems.
• Facilitated and coordinated all facility data center support vendors when needed to resolve building maintenance issues and emergencies on 24 x 7 basis.
• Interfaced and coordinated with Intelligence Communityy and other government agencies in providing mission-critical connectivity and accesses for the O.I.A.
• Monitor and resolve network infrastructure choke points/bottlenecks and to ensure minimum latency and maximum throughput.
• Deploy and maintain PBX/Phones Nortel Meridian Option 11c
• Configure and administer voicemail boxes
• Programming/resetting/move disabled phone units/lines
• Working with phone contractors in solving system problems
• Perform administrative and maintenance on Avaya VoIP PBX in secure area
• Provide administrative and maintenance support for OIA custom isolated network infrastructure equipment to include Development, Test and Production environments. Also extensive expertise with Tivoli Provisioning Manager in creating and deploying custom platform-specific workstation images as lead for OIA Desktop Engineering team.
• Perform any and all duties as assumed as the OIA IT Point-of-Contact, including but not limited to attending meeting/teleconferences at TSA HQ and ensuring OIA user population has current Virus updates, operating systems updates and complies to TSA policies and requirements.

Confidential

As Certified Netware Engineer, performed Automated Data Processing network infrastructural support for the Intelligence branch of the Immigration and Naturalization Service in Washington, D.C. Install, configure, upgrade and maintain any and all client programs and applications as well as provide hardware/software support for file servers, workstations, printers, scanners and communications equipment vital to their mission. Support custom classified/Unclassified Intelligence programs and applications , including Criminal Alien Detection Systems CADS , Open Source Information Systems OSIS virtual private network, Dec-Alpha Unix based Orion Leads and Net leads link analysis platform, NCIC/NDIC database programs and Anti-Drug Net ADNET SIPRNET , TS/SCI Joint Worldwide Intelligence Community network JWICS Intelink /SCI WAN. Maintain and administer unclassified Novell Netware network as well as agency-wide email system. Maintain and administer collateral and high-side systems in Sensitive Compartmental facility in Headquarters Command Center, including KIV-7 encryption support and maintenance and STU/STE support and configuration.

Confidential

Perform Automated Data Processing support for the Intelligence branch of the Immigration and Naturalization Service in Washington, D.C. Install, configure, upgrade and maintain any and all client programs and applications as well as provide hardware/software support for file servers, workstations, printers, scanners and communications equipment vital to their mission. Support custom classified/Unclassified Intelligence programs and applications , including Criminal Alien Detection Systems CADS , Open Source Information Systems OSIS virtual private network, Dec-Alpha Unix based Orion Leads and Netleads link analysis platform, NCIC/NDIC database programs and Anti-Drug Net ADNET SIPRNET , TS/SCI JWICS Intelink /SCI WAN. Maintain and administer unclassified Novell Netware network as well as corporate agency-wide email system. Maintain and administer collateral and high-side systems.

Confidential

Duties as a contractor for the Immigration and Naturalization Service include program management, hardware and software installation and maintenance for 20 plus Novell NetWare file servers and associated peripherals for 2000 plus Windows -based clients. Responsible for upgrades, data storage management, backup, generation of new NetWare file servers and disaster recovery.

Confidential

Provided end-user hardware/software service and support on several network protocols and topologies as well as maintaining all related peripherals, bridges, gateways, routers, concentrators and repeaters to afford total client satisfaction while achieving optimal network efficiency and integrity.

Confidential

Performed service and support for Datapoint hardware, including the installation, configuration, cabling and maintenance of the ARC system network topology and all associated peripherals.