Desktop Support Resume Profile

Management Profile

More than 26 years of progressive management experience with 10 years in information systems management and support with recognized expertise in system administration.
Certification in Project Management for the Federal Government to provide operational oversight and governance in program and project management.
Former Air Force Military Officer with management and leadership experience overseas and in the U.S.
Provided leadership, strategic vision and management of technology systems at Supreme Headquarters Allied Powers Europe SHAPE while working in Belgium.
Ability to hire qualified and motivated staff and mold them into an effective team.
Provided leadership for information support team operations in a dynamic and high stress work environment.
Ability to motivate and lead various groups of people including training to improve the skill set of information systems employees.
Recognized by peers and staff as a proactive manager and solid professional.
Ability to see the big picture, with a clear eye on solving issues that may be hindering operations.
Ability to directly brief generals, officers, staff and department leadership on status of the network and other highly critical aspects of information systems infrastructure during weekly meetings.
Ability to work with high profile clients and diverse customers and able to communicate highly technical information in an understandable way.
Ability to provide hands-on in dealing with issues and problem solving, showing professional judgment and ability to work with others to reach the optimal results.

Information Technology Profile

Experience in Desktop Support/Administration, Network support/Administration, Server Support/ Administration, Active Directory support and administration, Helpdesk Support/ Administration, Web Site development and programming, SharePoint development.
Extensive hardware support experience with desktops, servers, routers, cabling both cat 6 and fiber, mobile technology, printers, storage devices, configuration management and lifecycle procedures.
Extensive software experience including visual basic, Pascal, COBOL, Microsoft Office package, Solaris, Linux, Microsoft and Apple operating systems.
Acted as hands-on trainer to general officers and to members of local population on how to use hardware and software.
Motivates support staff to obtain latest information systems certifications and training. Provides hands on training to staff to ensure all are at same level of experience.
Several industry standard certifications and training.
Experience with disaster recovery preparation planning and testing with offsite recovery and testing.

Management Achievements

Planned, scheduled and coordinated installation of new United States Africa Command AFRICOM liaison office in the Pentagon. This involved working with units located in three different locations across the globe as well as two different support organizations in the Pentagon. Worked around the time zone differences to ensure that schedules were being kept, hardware shipments and procurement were followed up on, and had oversight of all local operations supporting new office.
Managed and implemented project that established a new Secured Storage Facility in Moscow USSR. Hired staff, procured equipment and shipped it by secure caravan across Russia. Manager of operations and personnel management, work scheduling. Reported to the ambassador on issues related to site.
Established requirements and installed a classified network at the United States European Command EUCOM Headquarters building, located in Belgium, two weeks ahead of schedule and with little disruption to current operations.
Took over as manager of a site where the customer had lost confidence in the performance of previous manager and staff. I replaced staff, interviewed and hired new techs, and worked closely with the customer and senior staff to build a closer working relationship with them. After several weeks of team building and improving the relationship with the customer it was briefed that my management had greatly improved the IT customer support..
Deputy Director, Virginia Museum of Fine Arts Police Department. Provided safety and security of visitor and staff through leadership and oversight of the police and security operations.
Managed 40 customer service personnel at Capital One headquarters. Through hands on team building and training, many team members received performance awards.
Deputy Director, Security Operations, Lahore, Pakistan. Was responsible for the local and American staff that secured building site of new American Consulate in Lahore. No security incidents were reported and the building was completed on time.

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