Event Manager ResumeProfile

A fast paced problem solver with years of experience in customer service on local and enterprise levels, I am seeking to contribute my skills to a team environment. I follow through on tasks and seek to inject improvement on every project I undertake. A quick study, I stay up to date on the newest procedures and policies and am a people-oriented self-starter looking for a position in which I can contribute my ever evolving skill set for optimal success and growth for the company.

WORK HISTORY:

Confidential

Event Manager/Desktop Support Technician:

Tier 2 support for U.S. Air Force approximately 16,000 customers per base with 50 bases worldwide.
PC repair, upgrade, diagnosis and troubleshooting for 200 local users.
Resident expert on account creation/modification in Active Directory Users and Computers and DRA Directory Resource Administration .
Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.

Confidential

Configuration Manager:

Overall responsibility for the full Configuration Management process for 561 NOS and 50 bases over four Air Force MAJCOMs.
Tracked, leased, replaced, over 300k separate IT components valued at 10million for the 561 NOS.
The go-to administrator for 561 NOS configuration management / asset management issues.
2010 Lightning Bolt annual award winner .

Confidential

Professional Security and Customer Service:

Maintain safety and security, while providing superb customer service for those in need.

Confidential

Customer Service and Sales:

Professional salesman, always attentive to the customer's needs key timeliness in product delivery.

Confidential

Military Police:

Disciplined Flight Leader: Law enforcement and base security, instilled teamwork and high work ethic under stressful situations.

Confidential

Painter/Crew leader:

Worked with customer on bids and negotiations to ensure customer satisfaction. Coordinated work schedules.

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