Help Desk and Support Resume Profile

PROJECT COORDINATOR

SUMMARY OF QUALIFICATIONS

Energetic, detailed and results oriented team player with 5 years project coordination and account management expertise. Ability to meet deadlines, handle multiple projects effectively and enjoys a challenge. Adept creating business documentation and proficient in training and development. Promotes effective and positive communication across all lines of business. Proficient using the following tools, SharePoint, Microsoft Visio, Microsoft Office Suite, Workbench, Remedy and ServiceNow.

ACCOMPLISHMENTS

Support Green Belt project to implement imaging process, saving the company manpower and efficiency.
Increased competence by 35 , enhancing monthly tracking reports.
Project Lead on conversion project, creating training materials and installing applications on associates' PCs. Procedures were used as the department's standards and project completed two weeks ahead of schedule.

PROFESSIONAL EXPERIENCE

Confidential

Project entailed upgrading systems with Microsoft Windows 7, switching software to Microsoft Outlook, migrating applications and installation of new hardware for 18,000 employees and contractors.
Develop technical documentation supporting infrastructure projects.
Compile project detail and development in a summary profile.
Maintain positive relationship with business partners to ensure project results are understood by end users.
Coordinate the scheduling of projects, including design and material acquisition.

Confidential

Responsible for coordination of product delivery between outside vendors and distribution centers for all consumer products.
Provide in depth analysis and metric tracking across several key supply chain components.
Consolidate and maintain current demand and inventory management models.
Troubleshoot potential and actual delivery delays including production and shipment related concerns.
Coordinate activities of freight logistics providers by monitoring shipment progress.
Generate and obtain approval for purchase orders.
Coordinate product assembly with distribution team.
Developed and maintained detailed documentation to facilitate a proper audit trail.
Create and maintain final product cost reports and out the door costs for analysis and accounting.

Confidential

Accountable for ensuring day to day print and fulfillment production successfully achieved. Maintain positive relations with client to ensure expectations were met.
Execute project work plans and provide recommendations for revisions as appropriate to meet clients' needs.
Document Business Requirements.
Analysis sessions with business and end users on Intranet System and web ordering system.
Review financial statements monthly for assigned client programs.
Act as liaison between the client, sales, service and other functional areas of the business.
Analyze order activity and inventory trends to make recommendations for cost savings.

Confidential

Coach and develop team to meet individual and group goals. Serve as focal point to communicate and resolve internal team issues. Create a team environment oriented to trust, open communication and cohesion.
Manage the day to day operations of team.
Interview potential new hires.
Assist in administering performance reviews.
Facilitate staff meetings.
Provide one on one coaching.
Ensure department meets or exceeds daily and monthly goals.
Prepare monthly business reports for upper management.

Confidential

Deliver superb telephone and correspondence support to ensure client satisfaction servicing their mortgage needs.
Research and resolve homeowner request through written correspondence.
Provide training to associates.
Create and implement procedures.
Delegate workload to team.

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