We provide IT Staff Augmentation Services!

Senior Desktop Specialist And Mac Engineer Resume

4.00/5 (Submit Your Rating)

OBJECTIVE

  • IT Professional wif extensive experience in clinical applications support, desktop support, Helpdesk and as a field Computer technician.
  • me am recognized for abilities in leadership, client relations, analytical skills and innovative Problem solving.
  • me have an enthusiastic Wok attitude, highly adaptable and self - motivated.

SUMMARY

  • Resolved issuesfromhelp desk,perform remote support, telephonesupportfor Avonexecutivestaff.
  • Performed or assisted in server Migrations for Windows or MAC; New System deployments, Reimaging, upgradessystem patches,SCCMdatabase maintenance and Administration Remote desktop support ARD, inventory tracking software implementation, mailbox moves, network design and optimization/implementation of new architecture.
  • ReimagedWindowsandMaccomputers using a generic Ghost image designed for all computers.
  • Repaired and upgraded Dell and HP computers and printers.
  • Provided support on Windows MS Office, email, network issues on PC'S and MAC and servers
  • Conductremote,on-site PC & MAC laptops and mobile device Support andsoftware upgrades.
  • Maintain system backups and manage IT integration projects and new hardware deployments.
  • Organize and coordinate activities associated wif installation, deployment, and upgrade of software (Windows and OSX), hardware, voice/video and network facilities as it relates to teh desk side environment, provide users wif loaner equipment
  • Troubleshoot Windows XP/7/8.1/10 and Apple Mac (OSX) operating systems, and PC/Mac hardware.
  • Network connectivity troubleshooting TCP/IP, DHCP, DNS, VPN, Cisco IP phones, Cisco Any Connect, network printers.
  • Asset Management

AREAS OF EXPERTISE:

  • Desktop & Advanced Network Support
  • MAC Engineer
  • System Uptime
  • Technical Architecture
  • Hardware & Software Support
  • Team Leadership
  • Process Improvement
  • Vendor Management
  • Manage Cost Reduction
  • Printer Maintenance

TECHNICAL SKILLS

Desktop Software: Windows XP, Windows Vista and Windows 7

Office Software: Office 2013 and 2016 and Lotus Notes

Apple: iPhones, iPads, Mac Book Pro running Mac-OS X - High Sierra 10.13.6 and Mojave

Cisco Hardware: 4506, 48SMI, 2948L3, 2948G, 355012G, 1231-G and 1131AG

IBM: VM (CMS), MVS (DOS) and TSO (ISPF)

Trade Skills in: VOM, Fluke Meter, Soldering and Audio Speaker Repair

PROFESSIONAL EXPERIENCE

Confidential

Senior Desktop Specialist and Mac Engineer

Responsibilities:

  • Client: Contracted to DXC independently supporting Avon Clients, 1 Avon Pl, Suffern, NY. 10901.
  • Desktop support for 310 Dell laptops, (running Windows7 & Windows 10)
  • Supporting 22 MacBook’s and iMac’s, Installation, setup, and configuration of OSX, 10.14.4.
  • Provide desk-side and remote support to end users as well as assist wif mitigating escalated issues.
  • Image and install new/rebuild existing PCs and Macs, configure hardware, peripherals, services, directories, storage.
  • Perform Installs, Moves, Adds and Change activities, as well as data backup and restorations
  • Use Service Now to organize one’s tickets queue and for managing incidents and tasks intended for other IT departments.
  • Organize and coordinate activities associated wif installation, deployment, and upgrade of software (Windows and OSX), hardware, voice/video and network facilities as it relates to teh desk side environment, provide users wif loaner equipment
  • Troubleshoot Windows XP/7/8.1/10 and Apple Mac (OSX) operating systems, and PC/Mac hardware.
  • Network connectivity troubleshooting TCP/IP, DHCP, DNS, VPN, Cisco IP phones, Cisco Any Connect, network printers.
  • Supported Executives for all their devices.
  • Reimage laptops and Mac Book Pro for deployment and out of service.
  • Utilize Avon off-site server to push software to laptops.
  • Install Office for laptops and Mac Book Pro’s.
  • Use Active Directory to find user-ids.
  • Copy user files for end-users for existing or new laptops.
  • Change labels and ink cartridges for Epson TM C3400 Color Inkjet Label Printers, install Driver and configure.
  • Change roll of labels and wax for Zebra printers. Change out take up rollers.
  • Desktop support for all iMac processes.
  • Update DXC Desktop Procedures for team members.

Confidential

Senior System Executive

Responsibilities:

  • Client: Contracted to DXC independently supported 332 Avon Clients, 1 Avon Pl, Suffern, NY. 10901.
  • Completed laptop refresh for three hundred users.
  • Updated Avon Desktop Procedures.
  • Fixed Citrix/FLO issue by down loading Citrix from Citrix Web site.
  • Desktop support for 300 Dell laptops, 14MacBook’s and iMac’s, video conference and VOIP phones.
  • Successfully resolve an average of 130 tickets per month.
  • Support 6 Executives for all their devices.
  • Reimage laptops and Mac Book Pro for deployment and out of service.
  • Utilize Avon off-site server to push software to laptops.
  • Install Office for laptops and Mac Book Pro’s.
  • Use Active Directory to find user-ids.
  • Copy user files for end-users for existing or new laptops.
  • Copy Lotus Notes Data files and reinstall files to Data file.
  • Map drives for end users.
  • Change printer cartridges and contact HP for all other hardware issues.
  • Change labels and ink rolls for Zebra ZT400 Printers.
  • Change labels and ink cartridges for Epson TM C3400 Color Inkjet Label Printers, install Driver and configure.
  • Desktop support for all iMac processes.
  • Update DXC Desktop Procedures for team members.

Confidential

Senior System Executive

Responsibilities:

  • Client: Emblem Health supporting 800 Clients, 441 9th Avenue and 55 Water Street, New York, NY.
  • Updated Cognizant Technology Solutions Desktop Procedures and included relevant snapshots.
  • Reimaged desktops and laptops for deployment.
  • Utilized IBM Endpoint Manager Console to push software to desktops and laptops.
  • Copied user files for end-users when replacing desktops or laptops.
  • Configured end-users for Office 2013 Pro and 2016 Pro Outlook.
  • Map drives for end users.
  • Used Dame Ware for Remote Assistance to support and troubleshoot end users.
  • Created user-ids, passwords and unlocked passwords using Active Directory.
  • Put Desktops and Laptops in teh right OU.
  • Changed printer's cartridges and contacted HP for all other hardware issues.
  • Provided Desktop Support for all IMAC processes.
  • Installed Power and Ethernet cables using electrical contractors or 80 off-shore VM PC’s.
  • Passed HIPAA Test for New York State.

Confidential

Desktop Deployment Technician

Responsibilities:

  • Led department in teh amount of successfully completed ticket resolutions on all technical equipment.
  • Supported Executives.
  • Supervised complaint ticketing system and follow timely resolution of all work orders using Remedy Force.
  • Setup and installed computer operating systems, such as Windows XP and Windows 7, to deploy for end-user.
  • Configured end-users for Office 2010 Pro and 2013 Outlook, copy and move PST files to existing or new computers.
  • Created Windows user id’s and passwords to add users to group policies using active directory; map drives for access.
  • Utilized Windows Remote Assistance to support and troubleshoot all HCSB employees’ desktop and Laptop PC’s.
  • Installed new printers wif USB support and/or IP addresses and installed print drivers.
  • Repaired Brother, HP and Craden printers as well as Cannon 610 Scanners at headquarters offices. Open tickets wif vendor to repair branch printers.
  • Ran AV equipment for headquarters building for classes and conferences.
  • Installed HP Thin Client for Confidential & Confidential Bank employees.

We'd love your feedback!