Senior Desktop Specialist And Mac Engineer Resume
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OBJECTIVE
- IT Professional wif extensive experience in clinical applications support, desktop support, Helpdesk and as a field Computer technician.
- me am recognized for abilities in leadership, client relations, analytical skills and innovative Problem solving.
- me have an enthusiastic Wok attitude, highly adaptable and self - motivated.
SUMMARY
- Resolved issuesfromhelp desk,perform remote support, telephonesupportfor Avonexecutivestaff.
- Performed or assisted in server Migrations for Windows or MAC; New System deployments, Reimaging, upgradessystem patches,SCCMdatabase maintenance and Administration Remote desktop support ARD, inventory tracking software implementation, mailbox moves, network design and optimization/implementation of new architecture.
- ReimagedWindowsandMaccomputers using a generic Ghost image designed for all computers.
- Repaired and upgraded Dell and HP computers and printers.
- Provided support on Windows MS Office, email, network issues on PC'S and MAC and servers
- Conductremote,on-site PC & MAC laptops and mobile device Support andsoftware upgrades.
- Maintain system backups and manage IT integration projects and new hardware deployments.
- Organize and coordinate activities associated wif installation, deployment, and upgrade of software (Windows and OSX), hardware, voice/video and network facilities as it relates to teh desk side environment, provide users wif loaner equipment
- Troubleshoot Windows XP/7/8.1/10 and Apple Mac (OSX) operating systems, and PC/Mac hardware.
- Network connectivity troubleshooting TCP/IP, DHCP, DNS, VPN, Cisco IP phones, Cisco Any Connect, network printers.
- Asset Management
AREAS OF EXPERTISE:
- Desktop & Advanced Network Support
- MAC Engineer
- System Uptime
- Technical Architecture
- Hardware & Software Support
- Team Leadership
- Process Improvement
- Vendor Management
- Manage Cost Reduction
- Printer Maintenance
TECHNICAL SKILLS
Desktop Software: Windows XP, Windows Vista and Windows 7
Office Software: Office 2013 and 2016 and Lotus Notes
Apple: iPhones, iPads, Mac Book Pro running Mac-OS X - High Sierra 10.13.6 and Mojave
Cisco Hardware: 4506, 48SMI, 2948L3, 2948G, 355012G, 1231-G and 1131AG
IBM: VM (CMS), MVS (DOS) and TSO (ISPF)
Trade Skills in: VOM, Fluke Meter, Soldering and Audio Speaker Repair
PROFESSIONAL EXPERIENCE
Confidential
Senior Desktop Specialist and Mac Engineer
Responsibilities:
- Client: Contracted to DXC independently supporting Avon Clients, 1 Avon Pl, Suffern, NY. 10901.
- Desktop support for 310 Dell laptops, (running Windows7 & Windows 10)
- Supporting 22 MacBook’s and iMac’s, Installation, setup, and configuration of OSX, 10.14.4.
- Provide desk-side and remote support to end users as well as assist wif mitigating escalated issues.
- Image and install new/rebuild existing PCs and Macs, configure hardware, peripherals, services, directories, storage.
- Perform Installs, Moves, Adds and Change activities, as well as data backup and restorations
- Use Service Now to organize one’s tickets queue and for managing incidents and tasks intended for other IT departments.
- Organize and coordinate activities associated wif installation, deployment, and upgrade of software (Windows and OSX), hardware, voice/video and network facilities as it relates to teh desk side environment, provide users wif loaner equipment
- Troubleshoot Windows XP/7/8.1/10 and Apple Mac (OSX) operating systems, and PC/Mac hardware.
- Network connectivity troubleshooting TCP/IP, DHCP, DNS, VPN, Cisco IP phones, Cisco Any Connect, network printers.
- Supported Executives for all their devices.
- Reimage laptops and Mac Book Pro for deployment and out of service.
- Utilize Avon off-site server to push software to laptops.
- Install Office for laptops and Mac Book Pro’s.
- Use Active Directory to find user-ids.
- Copy user files for end-users for existing or new laptops.
- Change labels and ink cartridges for Epson TM C3400 Color Inkjet Label Printers, install Driver and configure.
- Change roll of labels and wax for Zebra printers. Change out take up rollers.
- Desktop support for all iMac processes.
- Update DXC Desktop Procedures for team members.
Confidential
Senior System Executive
Responsibilities:
- Client: Contracted to DXC independently supported 332 Avon Clients, 1 Avon Pl, Suffern, NY. 10901.
- Completed laptop refresh for three hundred users.
- Updated Avon Desktop Procedures.
- Fixed Citrix/FLO issue by down loading Citrix from Citrix Web site.
- Desktop support for 300 Dell laptops, 14MacBook’s and iMac’s, video conference and VOIP phones.
- Successfully resolve an average of 130 tickets per month.
- Support 6 Executives for all their devices.
- Reimage laptops and Mac Book Pro for deployment and out of service.
- Utilize Avon off-site server to push software to laptops.
- Install Office for laptops and Mac Book Pro’s.
- Use Active Directory to find user-ids.
- Copy user files for end-users for existing or new laptops.
- Copy Lotus Notes Data files and reinstall files to Data file.
- Map drives for end users.
- Change printer cartridges and contact HP for all other hardware issues.
- Change labels and ink rolls for Zebra ZT400 Printers.
- Change labels and ink cartridges for Epson TM C3400 Color Inkjet Label Printers, install Driver and configure.
- Desktop support for all iMac processes.
- Update DXC Desktop Procedures for team members.
Confidential
Senior System Executive
Responsibilities:
- Client: Emblem Health supporting 800 Clients, 441 9th Avenue and 55 Water Street, New York, NY.
- Updated Cognizant Technology Solutions Desktop Procedures and included relevant snapshots.
- Reimaged desktops and laptops for deployment.
- Utilized IBM Endpoint Manager Console to push software to desktops and laptops.
- Copied user files for end-users when replacing desktops or laptops.
- Configured end-users for Office 2013 Pro and 2016 Pro Outlook.
- Map drives for end users.
- Used Dame Ware for Remote Assistance to support and troubleshoot end users.
- Created user-ids, passwords and unlocked passwords using Active Directory.
- Put Desktops and Laptops in teh right OU.
- Changed printer's cartridges and contacted HP for all other hardware issues.
- Provided Desktop Support for all IMAC processes.
- Installed Power and Ethernet cables using electrical contractors or 80 off-shore VM PC’s.
- Passed HIPAA Test for New York State.
Confidential
Desktop Deployment Technician
Responsibilities:
- Led department in teh amount of successfully completed ticket resolutions on all technical equipment.
- Supported Executives.
- Supervised complaint ticketing system and follow timely resolution of all work orders using Remedy Force.
- Setup and installed computer operating systems, such as Windows XP and Windows 7, to deploy for end-user.
- Configured end-users for Office 2010 Pro and 2013 Outlook, copy and move PST files to existing or new computers.
- Created Windows user id’s and passwords to add users to group policies using active directory; map drives for access.
- Utilized Windows Remote Assistance to support and troubleshoot all HCSB employees’ desktop and Laptop PC’s.
- Installed new printers wif USB support and/or IP addresses and installed print drivers.
- Repaired Brother, HP and Craden printers as well as Cannon 610 Scanners at headquarters offices. Open tickets wif vendor to repair branch printers.
- Ran AV equipment for headquarters building for classes and conferences.
- Installed HP Thin Client for Confidential & Confidential Bank employees.