SUMMARY

• 15 years of excellent customer service wif clerical and administrative skills.
• 4 years as Human Resources Coordinator/Recruiter, Bilingual fluent in Spanish, Background check, I - 9, Data Entry, New hires, Scheduling, Project coordinator, Staffing, and a Team Player.
• Systems used (Word, Excel, Outlook, Lotus Notes, ATS, ADP, Taleo, Kronos and SAP.)
• Excellent interpersonal skills, highly organized, self-motivated and hardworking achiever.
• Experience wif Microsoft, Oracle People Soft, Lotus Notes and Outlook.
• Case Management/Patient services coordinator experience, claims processing, enrollment services, benefits coverage background, prior authorizations, benefit investigations, reimbursement and scheduling patient appointments.

PROFESSIONAL EXPERIENCE

Confidential, Alameda, Ca

Bilingual HR/Benefits Coordinator

Responsibilities:

• Coordinated pre-employment to on-boarding to benefit administration for a diverse client group of 350, including shipyard personnel, office staff, and leaders.
• Managed Benefit enrollment packages, Assisted employees wif questions regarding benefit coverage, claims resolution and change reporting.
• Process new enrollment forms, changes of coverage and termination notices.
• Updated Census spreadsheets wif new hire and termination data.
• Coordinated occupational Injury & Illness cases.
• Documented and communicated industrial injury and illness status.
• Monitored and coordinated claim progression and return to work.
• Maintained and updated all employee records.
• Assisted employees wif 401K loans such as questions regarding features and form submittal.
• E-verify and maintain I-9 Identification status and binder.
• Provided halp wif leave administration and unemployment claims.
• Assisted wif any other administration task or responsibility as needed supporting all HR functions.
• Manage set up of new employee files and ensure all required new hire documents are complete, accurate and filed.
• Data entry, Purchasing and clerical duties.

Confidential - Oakland, Ca

Human Resources Coordinator

Responsibilities:

• Coordinated hiring and on-boarding process, new hire orientation, scheduled and monitored activities by providing support to HR Department by using employee tracking system.
• Answered incoming calls for employees/applicants by providing application status.
• Created job folders wif department details and position description for hiring process.
• Responsible for creation of binders wif detail information that consist of; (Candidates resumes, applications, position details, pay rates, interview questions and scoring sheets.)
• Provided Tech support by coordinating set up of equipment for interview process. (monitors, laptops, projectors and phones.)
• Submitted and monitored activity of candidate background checks, schedule drug testing/physical appointments and finger printing.
• Scheduled, complete and submit medical examination/drug testing forms to Medical center.
• Data entry, Purchasing and clerical duties.

Confidential - Half Moon Bay, Ca

Bilingual HR Coordinator

Responsibilities:

• Helped as initial point of contact wif employees and management, to answer questions and resolve concerns or issues such as, payroll/pay adjustment forms, open positions, benefits, HR policies. Tracking and entering employees paid time off.
• Purchasing, Data entry and clerical duties.
• Provided support wif file system, HRIS entry, tracking of employees Leave of absence and changes.
• Supported Safety team wif day-to-day issues such as: claims, worker’s comp issues, record keeping, reporting audits, tailgate trainings, safety inspections, work orders and safety posters.

Confidential - San Bruno, Ca

Bilingual Case Manager

Responsibilities:

• Supported a regional team to manage a territory as a bilingual Case Manager.
• Assisted patients wif obtaining insurance coverage: Purchasing of Commercial and Government funded plans. Data entry and clerical duties.
• Conducted benefit investigations process such as: Deductibles, out of pocket cost, verification of CPT codes, admin code, specialty drugs, pharmacy benefits, pre-infusion, home infusions, therapy and medical equipment through privet insurance.
• Assisted providers wif prior authorizations, referrals, and reporting adverse events.
• Scheduled shipment wif specialty pharmacy for meds/supplies.
• Worked wif patients to coordinate transportation and assist wif billing issues.

Confidential - Oakland, Ca

Physician Recruitment Coordinator

Responsibilities:

• Coordinated hiring and process for future KP Physicians and crated candidate profiles.
• Responsible for creation of agendas/interviews.
• Assisted wif all uploads of curriculum vitae, reference letters, applications, drug enforcement administration, license and certifications.
• Processed cases for all reimbursement interview process.
• Purchasing, Data entry and clerical duties.

Confidential - Alameda, Ca

Benefits/HR Analyst

Responsibilities:

• Processed moderate to complex Human Resources transactions related to employee changes.
• Provided high level service to all Confidential employees and Retirees.
• Case creation and process of event to all removals on dependent benefits.

Confidential - Oakland, Ca

Bilingual Instructor

Responsibilities:

• Conducted bilingual trainings for Clerk, Inspector/Judge classes at ROV Dep Alameda County.
• Responsible for procedures and document training and Disability Etiquette training.

Confidential - Pleasanton, CA

Bilingual Benefits Specialist

Responsibilities:

• Provided information to active/terminated employees, cobra members and retirees.
• Assisted wif Benefit selection for Medical/vision and dental, referrals, flex spending, cobra, retiree benefits, transits reimbursement and dependent care. Claims for FSR accounts.