Desktop Support Analyst I Resume Toledo, OH - Hire IT People

SUMMARY

Consistently recognized for quick learning, ease to work with, and willingness to assist others
Success in both group and self - directed projects
Eager to further hands-on experience, learn new technologies, and expand proficiencies as an IT professional

TECHNICAL SKILLS

Software: Service Now, Microsoft Word, Excel, Power Point, Outlook, Access

Healthcare: Epic, Sectra RIS, PACS, AllScripts, Horizon

Browsers: Internet Explorer, Edge, Firefox, Chrome

Hardware: PCs, Laptops, Cisco Switches and Routers

Platforms: MS DOS - Windows 10, Server 2008R2, Cisco IOS, Citrix, SCCM

PROFESSIONAL EXPERIENCE

Confidential, Toledo, OH

Desktop Support Analyst I

Responsibilities:

Second tier support for all ProMedica Toledo Hospital campus staff utilizing Service Now to pick up and log tickets
Remote and in-person diagnosis and troubleshooting of software and hardware related issues
Configure and deploy workstations to hospital and business units using a combination of SCCM and manual installations
Maintain and create documentation on supported hardware and software
Work with Tier 1 and Tier 3 teams to facilitate resolutions and escalate as necessary

Confidential, Toledo, OH

Service Desk Analyst I

Responsibilities:

First line of support for all hospital staff utilizing Service Now to log tickets
Performed user management in Active Directory as well as several clinical applications
Routinely led the Service Desk team in First Call Resolution rate
Remotely diagnosed and troubleshooted a wide range of business and clinical applications as well as hardware issues for all facilities under the ProMedica umbrella

Confidential, Cartersville, GA

Support Tech

Responsibilities:

Diagnosed PC issues (PSUs, hard drives, memory, video cards, motherboards)
Hardware installation and replacement (hard drives, optical drives, video cards, CPUs, memory)
Installed and updated OS and applications (Windows XP-8.1, Adobe Flash, Java)