IT Support Specialist Resume Lewis Center, Ohio - Hire IT People

SUMMARY

Experienced Information Technology Support Specialist wif a demonstrated history of working in the telecommunications industry. Skilled in Confidential ( Confidential )
Contact Centers, POS system operations, Business Support System (BSS), Software Installation, and Network Design.
Strong information technology professional wif a Master's degree in Business Administration from Confidential .

PROFESSIONAL EXPERIENCE

Confidential, Lewis Center, Ohio

IT Support Specialist

Responsibilities:

Managed the deployment, maintenance, support and upgrade of desktop PC's, hardware, software, operating systems and distributed printers.
Troubleshoot and resolved major and minor computer hardware and software issues.
Provide Network support for LAN/WAN and wireless networks.
Provide telephone, in - person, and remote support to end users.
Creating and managing deployment images using MDT (Microsoft Deployment Toolkit).
Support company's Technologies such as Projector, video conference equipment.
Support and maintain a backup environment for clients and servers.
Support and maintain users and accounts in the AD (Active Directory).
Ensure correct inventorying and distribution of IT hardware following the existing rules and guidelines.
Provided mobile support for iPhone, iPad, and Android phones including configuration and email sync.
Test and evaluate new technology.
Troubleshoot systems and network problems.
Diagnosing and solving hardware/software fault.
Provide technical support for VPN connectivity issues.
Control all computers through Domain Controllers (DC).

Confidential, Ohio

Operation Specialist

Responsibilities:

Analyze workflows for process improvement opportunities to increase efficiency.
Created and processed purchase orders for new all tool inventory, office and field supplies.
Audited expense reports, invoices and consultant data.
Ensured office policies and procedures were adhered to by field employees and consultants.
Trained and mentored a data entry officer in all departments, and assisted in training for the new office and field employees.
Proposed and implemented a solution to make office submission and field performance easier and more efficient.
Utilize personnel information systems to administer and compile records and reports pertaining to staffing, interviews, hires, transfers, promotions, and performance appraisals.

Help Desk, and Technical support

Confidential

Responsibilities:

Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Prioritizing and managing several open cases on ticketing system at one time.
Rapidly establishing a good working relationship wif other professionals (e.g., contract businesses) in order to make necessary repairs.
Setting up new users, supporting new applications and installing and configuring computer systems and software.
Running network applications to support systems and users, and testing and evaluating new technology.
Monitoring and maintaining computer systems and networks, and control all computers through domain controllers and AD.
Team management indoor and outdoor by dividing all issues to all support team.
Managing Umniah shops by Citrix system, and troubleshoots all POS problem (Oracle E-Business).
Manage vendors, and prepare weekly, monthly, yearly reports, and handle all Microsoft Office problems 2003, 2007, and 2010.

Confidential

Responsibilities:

Answer phones professionally, and respond to customer inquiries.
Research required information using available resources.
Handle and resolve customer complaints, and provide customers wif product and service information.
Processes orders, forms, and applications, and identify and escalate priority issues.
Route calls to the appropriate resource and follow-up customer calls where necessary and complete call logsGraduated wif honors.
Awarded best thesis and research paper.
Deans listed during the entire study period.