IT Deployment Resume

SUMMARY

To provide IT support and technology to utilize skills and education to become an asset to a company and/or agency and provide professional assistance to intergrade all systems for teh function and use by staff members

PROFESSIONAL EXPERIENCE

Confidential

IT Deployment

Responsibilities:

Upgraded all employees from Windows and office 2007 to Windows 10 and office 2016
Backed up and restored personal data; and configured new computers for employees
Issued new, and took possession for turn - in of old computers
Minor Helpdesk support

Confidential

Field Services/IT Deployment

Responsibilities:

Re-image Laptops and Desktops to teh latest Operating System.
Direct MCII phones, Zebra Printer and Wyse system thin client computer installation.
Plan and edit data entry on Ascension Inventory
Performed customer service in troubleshooting of software and IT Support Helpdesk
Installed printers drivers on several computers

Confidential

IT Deployment

Responsibilities:

Installed, configured and maintained date migration on workstation and software
Assisted teh client in solving computer related issues
Diagnosed and upgraded hardware to ensure optimum level of performance
Frequent travel to multiple sites in Central Alabama to provide assigned services of IT Equipment

Confidential

IT Technician Assistant

Responsibilities:

Checked logs and verified back-up data for servers and maintenance procedures
Performed troubleshooting of hardware, software, and network issues using Windows
Maintained current and accurate inventory of IT hardware, software, and licensing systems
Trained staff members to use existing technology such as tablets laptops and phones
Installed, repaired, and replaced PC hardware / software components

Confidential

PC Support/Deployment

Responsibilities:

Reimaged and wiped operating systems off desktops and laptop computers
Addressed and answered questions about product features and uses
Resolved user problems and documented all issues to generate reports
Analyzed hardware / software strategies to determine cost effective upgrades
Installed, repaired, and replaced PC hardware / software components

Confidential

Administrative Assistant / Ground Agent

Responsibilities:

Inspected inside / outside plans for damages
Provided on-sight support training and engaged individuals with hands-on equipment for mobile and electronic functions
Assisted customers with searches for Delta terms
Maintained and oversaw technical apparatus of cargo and prepared cargo to load reports
Coordinated operations and conducted paper sessions with new ground agents to improve work flow and streamlined flight completion

Confidential

Sales Associate

Responsibilities:

Maintained and organized teh sales floor
Provided professional customer service to customers
Packaged and shipped outdated and outsourced merchandise
Communicated with customers to address needs and questions about merchandise
Signed customers to market lists and provided information about promotions and events

TECHNICAL SKILLS

Windows Operation Systems XP, 7, 8, 10, and Vista
MS Office, SAP, Dreamweaver, and Visual Basic
Helpdesk troubleshooting and Help support services
Phone installation and Voice mail set up
Experienced in Windows XP, Windows 7, Windows 8, and Windows 10 operating systems

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