Objective:

Seeking a permanent career opportunity in the IT Support field as a Desktop Support Technician.

ACCOMPLISHMENTS

• Bureau of the Census
• Provided support to New York Regional Census Center for running reports in Census provided software.
• Provided support to Dept. of Commerce programmers in diagnosing problems with proprietary databases.
• Corrected phone issue in Paterson Census office

Imperial Credit Corp

• Developed images used on 750 PCs and 250 laptops for a Windows XP Professional and Active Directory rollout
• Reduced support calls by 50 in first year
• Developed images to be used on 450 PCs and 200 laptops for a Windows 7 Professional 64 bit rollout through Microsoft System Center Configuration Manager 2007 R2
• Corrected SATA driver installation issue on GX 520 with Dell engineers

TIAA-Cref

• Corrected issue with Lenovo T430 laptop, Windows 7 64 bit and Cisco Anyconnect

TECHNICAL SKILLS

• OS experience, Windows 8 and 8.1 Enterprise 64 bit and Professional 32 bit, Windows 7 Ultimate, Professional, Enterprise, and Home 32 and 64 bit , Vista, XP, Windows Server 2000, 2003, 2008R2, 2012, Exchange 2000 and 2003, TurboLinux Server 6.5, 7, 10,
• Office 2000, XP, 2003, 2007, 2010, 2013, Open Office, Corel Suite 8 Word Perfect, Paradox .
• HP Printers and scanners, Bell Howell scanners.
• Adobe PhotoShop CS 2.
• tcp/ip, Active Directory, wireless 802.11b, g, and n, Cisco VPN client side ,
• PC Anywhere 11 and 12, Symantec Ghost 6.5, 8, 11,
• MS Sysprep, SCCM 2007 R2, Windows AIK, Windows Deployment Workbench, remote desktop terminal services , and Crystal Reports 6.5 and 8. BASIC programming.

EXPERIENCE

Confidential

Desktop Support-Consultant

• Setup workstations for new employees
• Breakdown workstations for terminations
• Rebuild replacement drives to resolve issues
• Build drives for Windows 7 upgrade and migrate user settings for 12,850 machines
• deploy Windows 7 64bit image to bare drive
• enter user into McAfee Endpoint
• push software packages to each drive from Tivoli
• migrate user settings from Windows XP 32 bit to Windows 7 64bit using the Microsoft User State Migration Tool
• Configure the software with the user Office suite, Oracle client, ODBC, SQL Developer, etc.
• check all data transferred
• verify HP network printers

Confidential

Desktop Support - Proprietor

• Repair and upgrade computers and maintained Windows networks and Access databases for various clients.

Medicast

• Network setup Linksys routers, Cisco switches, hubs ,administration and instruction
• Installed the cabling CAT 5e , hub, and wall jacks for a 20 MAC workstation network.

PC Horizons

• Install, configure and maintain Microsoft Active Directory
• Microsoft Advanced Server 2000 installation and configuration
• Install Exchange 2000 and configure user accounts
• Pan American Electronics
• Build, optimize , troubleshoot and repair workstations and home computers
• Software installation , configuration and instruction

Confidential

Network Management Engineer

• Create and update Windows XP images with Symantec Ghost for about 1000 machines of various model Dell PCs and IBM Lenovo laptops
• Applying images with Symantec Ghost to drives to repair machines and reduce user downtime
• Resolving escalated Support Desk Issues
• Custom configurations ie.2 and 3 different versions of Sybase installed on same machine, 16 and 32 bit
• HP network printer installs
• Set up Bell Howell and Brother scanner PCs and instruct users
• Troubleshoot connectivity issues with remote offices and Cisco VPN clients
• Create detailed documentation for install and use of assorted software
• Maintain inventory database in Lotus Notes
• Research and document software security issue resolutions either by installing software or editing the registry
• Identify and resolve issues that possibly could increase Help Desk calls
• Create Windows 7 OS deployment package with Microsoft Deployment Workbench and Automated Installation Kit for companywide rollout to about 650 machines through SCCM 2007 R2
• Assist senior admins with various projects including Exchange migration from 5.5 to 2003 and Active Directory
• Engineer Windows 7 image and deployment methods Ghost and SCCM
• Supported General Counsel and compliance officers with document and connectivity issues hotel wireless and VPN

Confidential

Technical Lab Instructor

• Lab Instructor for Microsoft Office 2000 and 2003 Specialist Certification.
• Maintained Exchange Server 2000 and Active Directory Advanced Server 2000 for the Outlook classes.
• Help Desk - Level 1 and Level 2 Support.

Confidential

IT Support

• Build and maintain home office Linksys router, cable modem, firewall, Microsoft Security Essentials antivirus for Medical Case Management contractor.
• Document conversion Corel Word Perfect 8 to Microsoft Word 2000
• Security and back-ups using Microsoft's built in back-up utility and Microsoft Security Essentials
• Update upgrade equipment as needed to maintain security and file integrity. From Windows 98 to Windows 8.1

Confidential

Assistant Manager

• Maintained a LAN with 15 Dell workstations running Win 95, 5 HP printers, 1 Dell Poweredge server
• running Novell 4 and Zenworks, 1 Cisco 2501/Dual serial router, 1 Cisco 1924 switch, and 5 Symbol LS 4000 Series Barcode Readers. Corrected issue with phone system. And provide support for up to 200 users on various PeopleSoft Software and Corel Office Suite 8 provided by the Bureau of the Census.