Objective

Looking for a position in the field of computer technology in a reputed organization where I can use my knowledge of technologies like Information Technology, Help Desk Technician, Computer Operations, as well as innovative ideas for the benefit of the company.

Experience:

Confidential

IT Technician/ Desktop Support

• Monitor incoming tickets through Stratos application, track and troubleshoot various IT issues.
• Provide IT Helpdesk Support for Faurecia internal and external users.
• Configuration and Ghosting installation of Faurecia software to Windows XP and Windows 7 PC's and Laptop.
• Manage and Install cable connections to Cisco switches and routers through-out the Admin. Building and Warehouse plant including configurations.
• Communicating and logging cases through Microsoft Outlook on day to day operations.
• Supply login and password accounts through Faurecia Maximo and MII Applications.
• Deploy Windows desktops for internal and external users within Faurecia's network.
• Provide 24x7 support for Faurecia internal and external users.
• Manage technical devices on LanDesk, Gitars, and Symantec End Protection Manger applications.
• Monitor alerts/ Install Security packages for all PC systems within Faurecia.
• Perform installation, maintenance and administration on Windows, IBM, and UNIX Sun server.
• Support WAS 6.1/ 8.0 Servers, WebSphere, Linux Operating System, Webservers HIS/ Apache.
• Applying patches, managing file systems, monitoring performance, troubleshooting alerts from Nagios monitoring system for system error conditions.
• Manage user's accounts through Faurecia's IAM Application and Active Directory.

Confidential

IT OPS CONTROL SPECIALIST

• Oversees 24x7 Data Center Infrastructure of ADP networks through various software tools such as Netcool and Site Scope.
• Manage incoming tickets through Services Desk software troubleshooting network issues using VMware remote access, providing notes and resolution in the cases previously submitted.
• Provide standard Help Desk Support for Internal and External clients within ADP environment.
• Perform weekly maintenance on Windows 2003/ 2008, IBM and Unix Sun Servers to pre-scheduled maintenance list provided by our engineer groups, such as Windows, UNIX, and DBA.
• Orchestrated bridges calls and conference calls between clients and engineers to resolve priority issues.
• Participate in and weekly Patching and Deployment Projects.
• Disabled monitors alert to avoid tickets being generated through netcool monitoring systems, for scheduled maintenance.
• Created turnover report using SharePoint software, logging history of data and dates.
• Trained and supervised new DCO associates on day to day operations in a timely matter.
• Assist System Administrators with Cisco routers and Nexus switches installation on projects.
• Communicating with Over-seas Associates on server alerts through instant messages, via email, and phone.

Confidential

Computer Operator

• Monitored and Performed Nightly Maintenance for all Window and Sun Servers
• Accountable for performing daily/nightly Unix NET. Backups, and Oracle data backups, recording start and end time.
• Tracked and documented data tapes within Sun Server tape library and prepared for off-site storage unit.
• Provided SQL Scripts from Systems Administrators, to complete various tasks such as testing servers and editing database records.
• Ghost Imaging software for healthcare clients.
• Responsible for tracking and performing various data tape backups through Legato Networker,
• Provided second level support to internal Help Desk to resolve user concerns with specific applications.
• Creating CD' and DVD with manual encryption applied for various hospital clients through explMake application.
• Communicating with network engineers in our rack-in-stack projects , responsibilities include connecting network cables to various hubs, Cisco routers and switches through-out the Data Center.
• Participate in daily product software testing identifying and reporting bugs, user-interface problems, documentation, or other potential problems.
• Prepared documentation and training materials, coordinated technology related training.

Confidential

Lead 2nd Shift Computer Operator

• Operates and monitors all hardware in the Data Center and remote sites, including all network and telecommunications links.
• Accepted Leadership role such as trained new employees on day to day operations.
• Responsible for monitoring and responding to problems within Data Center environment, including power, a/c, cleanliness, and emergency services fire, water, and intrusion alarms .
• Fulfill ticket requests as they come in for racking and stacking servers both new and reallocated and network, SAN and copper cabling of all projects coming in to the data center.
• Proactively monitor system activity to insure maximum throughput of all hardware systems to ensure that all SLAs are met.
• Determines priorities and schedules work flow according to departmental and client deliverable expectations. Manage Media Library inventory 45,000 pieces , including receipt, logging, tracking, and appropriate disposal of media. Monitor and maintain offsite vault, cycling critical media for disaster recovery storage.
• Resolves, starts and documents designated production applications.
• Acts as the focal point for problem resolution of any job run by the operations team.
• Responsible for the content on all problem, turnover, and status logs.
• Investigated issues reported by customers and GM dealers in a timely and efficient manner.
• Trouble-shoot and monitored server such as AS400 mainframes, issued batch reports for GM clients and customers.

Confidential

Computer Operator

• Responsible for monitoring and responding to problems within Data Center environment, including power, a/c, cleanliness, and emergency services fire, water, and intrusion alarms . Fulfill ticket requests as they come in for racking and stacking servers both new and reallocated and network, SAN and copper cabling of all projects coming in to the data center.
• Resolves, starts and documents designated production applications. Acts as the focal point for problem resolution of any job run by the operations team. Responsible for the content on all problem, turnover, and status logs.
• Configuration of scan guns trunk mounts on a daily basis.
• Troubleshoot network problems, track and log issues in help desk database.
• Extract daily line counts from WMS software.
• Printed and distributed part tag for GM worker on all shift.

Technical Skills:

• Operating Systems: Windows9X, Windows2000, Windows XP, Windows Vista, Windows7, VMware, Linux, AS400, UNIX, MS DOS, Cisco IOS
• Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express, Lotus Notes
• Server Experience: UNIX Solaris Sun, Windows NT 2003 2008, IBM Application and SQL, and R S 6000 Mainframe