Front Desk Agent Resume San Francisco, CA - Hire IT People

OBJECTIVE:

Utilizing my skills and administrative experience to foster growth and development

SUMMARY:

Extremely Proficient in Opera v5 and Microsoft Word, Excel, Outlook and PowerPoint
Fluent in English and intermediate in Spanish, both reading and writing.
Experienced in problem solving and always willing to take initiative
Up to date with all current social media trends including Facebook, Instagram, Snapchat, etc.
Willing to perform other job duties outside of what is expected when the situation calls for it without hesitation

EXPERIENCE:

Confidential, San Francisco, CA

Front Desk Agent

Responsibilities:

Helped prepare materials for meetings designed to improve the workflow and teamwork
Created a guide for all the front desk agents on reservation basics
Showed potential guests and clients rooms of our hotel
Administered group bookings and contacts with the group organizers under timely deadlines
Work closely with the manager to learn assistant - like duties and tasks
Employee of the Quarter out of a 250 employee hotel
Set the record for most commissions for a month and a year

Confidential, Hayward, CA

Customer Service Representative/Teller

Responsibilities:

Opened and closed the store and act as the shift manager
Promoted and sold the products and services we offered and gave timely financial advice
Handled financial transactions which include cash, cards, loans, and taxes
Eight-time Employee of the month out of seven members