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Epic Go-live Support Resume

4.00 Rating

Springfield, IL

SUMMARY:

  • Professional, result oriented certified professional trainer with more than 6 years of experience in training and development;
  • Five Epic Go - live activations and workflow consults
  • Highly skilled in utilizing adult learning methodologies to effectively deliver classroom and one on one training to end users and leadership.

KNOWLEDGE, SKILLS AND ABILITIES:

Classroom Management

Epic

Go-Live Activation

Management

Time Management

MediSoft

Classroom Training

Reports

Organizational Skills

Grand Central

ATE Support

Coaching

Change Management

Cadence

Workflows

Mentoring

Microsoft Office

Healthstream

Net Learning

Visio

EXPERIENCE:

Epic Go-live Support

Confidential, Springfield, IL

Responsibilities:

  • Effectively provided one on one training and support for registrars
  • Clarified approved workflows and monitored for effectiveness
  • Assisted end users with understanding Epic terminology (crosswalk)
  • Submitted all tickets and concerns to team lead in a timely manner

Epic Grand Central Credentialed Trainer

Confidential, Chicago, IL

Responsibilities:

  • Provided classroom training for end users class size 10 - 20
  • Worked closely with principle trainer
  • Edited and updated training curriculum
  • Administered assessments and entered results in health stream
  • Trained end users on Epic functionality and new workflows for registration, scheduling, referrals, orders and payment posting
  • Updated training materials
  • Assisted principle trainers
  • Manager class sizes 10 - 22 end users

Confidential, Greenville, SC

Principle Trainer

Responsibilities:

  • Facilitated classroom training, one on one and train the trainer
  • Edited and updated instructional materials as needed
  • Assisted principle trainer with maintaining GC training environment
  • Provided coaching and mentoring to end users
  • Created and maintain positive relationships with the client to ensure maximum satisfaction
  • Provided at the elbow support during go live

Instructor

Confidential

Responsibilities:

  • Effectively delivered front office medical training to adult learners (10-20)
  • Trained students on scheduling appointments and patient registration
  • Coached adult learners on registration workflows and Medisoft EHR
  • Assisted director in design, develop and delivered soft skills training program
  • Monitored daily activities and tasks to ensure trainees conceptual understanding
  • Provided classroom assessments
  • Facilitated Microsoft Office classes as needed
  • Assisted Director with project development and implementations
  • Quickly identified errors reported to management

Advanced Production Technician/Trainer

Confidential

Responsibilities:

  • Field Trainer Assessor for Field Operators
  • Mentored and trained Field Production Operators
  • Directed safety meetings for high impact learning and motivation
  • Cultivated Management of Change for the Eagle Ford Shale Asset.
  • Composed procedures for the operation, pipeline and construction projects
  • Advanced Production Technician.
  • Implemented Management of Change Field activities.
  • Supported Project Management for installation of new Facilities
  • Activated member of MOC Diversity Team

Confidential

Project Manager

Responsibilities:

  • Interpreted ILI inspection data for all ILI projects assigned.
  • Lead ILI Field Coordinator for Alaskan North Slope clients.
  • ILI Field Technician for pipeline inspection international and domestic
  • Lead Trainer ILI Field Technicians domestic and international

Field Technician Inspector

Confidential

Responsibilities:

  • Consulted with major clients on Project Management Inspection projects
  • Built and program smart inspection tools
  • Managed field projects throughout the USA and Canada
  • Trained domestic and international ILI Field Techs
  • Technical aspects of computerized smart tool
  • Liaison at vendor events

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