Desktop Support Technician Resume Profile

Desktop Support

Employment History:

Confidential

Desktop Support Technician Specialist

Responsibilities:

Provide technical support to more than 100 staffs, which included Zonal and branch offices. Ensure proper maintenance of workstations, printers and peripherals.
Respond to user service requests and expediently resolve trouble tickets to maximize uptime.
Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring VPN, network properties and hardware.
Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
Design network, Rack mounted for the branches. PC Procurement, Testing and Delivery.
Set up and support for structured cablings for Ethernet LAN, Data and connectivity devices like Hubs, Switches and Routers.
Provides updates, status, and completion information to manager, problem request call tracking system.
Troubleshooting computer window and desktop system from component level and performed windows XP, windows 7 and Microsoft office suite 2010 installation and configuration in accordance with established procedures.
Installs or supports service personnel in installation and troubleshooting of XP, Linux, MAC OS X and Window 7.
Installed and configured Active Directory.
Identify and settle problems by applying VNC, Remedy and other remote control software tools.

Key Achievements:

Outstanding performance by maintaining standout record of technical support service, resolving almost 95 of all trouble tickets without escalating to senior support specialists.
Set up a disk cloning procedure to streamline operating system implementation and security properties configuration, this significantly reduce workstation set up time.
Achieved high level of security and performance of systems by initiating installation of new anti-virus software and critical operating system updates.

Environment: Windows XP/Vista, Windows 7 8, Mac OS X 10.8/10.X, Windows Server Active Directory , Avaya ACD, HP, Compaq, Dell desktops and notebooks, Fusion 5.0, iMac, iPhone, iPad, Blackberry, Printers, Scanner, Digital Projectors, Microsoft Office Suite 2007/2010, iWorks suite, Office 365, SharePoint, Norton/McAfee Anti-virus, Norton / Symantec Ghost, Norton Internet Security, VMware, Ghost Backup, Trouble Ticket.

Confidential

Desktop Support Technician

Responsibilities:

Cash and Teller Receiving and paying cash and other cash instruments,
Accounts and Clearing Receiving and Processing inward and outwards clearing cheques, posting inter branch vouchers, sorting vouchers, call over etc

Confidential

Desktop Support/Field System Engineer

Responsibilities:

Assisted more than 15 clients site in resolving diverse hardware and software issues.
Ensure quick resolution of client concerns.
Troubleshooting computer window and desktop system from component level and performed windows XP, windows 7 and Microsoft office suite 2007 installation and configuration in accordance with established procedures.
Issues like routing Maintenance, Network installation and support. Wireless, wired, Wireless radio- i.e. connects different client station to the base station using Microwave solution. Etc.
Installed and configured Active Directory.
Design network, Rack mounted for the branches. PC Procurement, Testing and Delivery.
Set up and support for structured cablings for Ethernet LAN, Data and connectivity devices like Hubs, Switches and Routers.
Provides updates, status, and completion information to manager, problem request call tracking system.
Point to point, point to multi-points. Printer server configuration, Ms Outlook configuration, router configuration, Windows Operation System installation, Structured Cabling, Configuration of VOIP-PBX using 3CX phone system solution.

Key Achievements:

Reduced user callback rate by 20 through accurate assessment of root cause of technical issues and consistent implementation of appropriate solutions.

Environment: Windows XP/Vista, Windows 7, Windows Server Active Directory , HP, Compaq, Dell desktops and notebooks, Blackberry, Printers, Scanner, Digital Projectors, Microsoft Office, Norton/McAfee Anti-virus, Norton / Symantec Ghost, Norton Internet Security, VMware, Ghost Backup, Trouble Ticket.

Confidential

Computer Operator and Computer Technician Support

Key Achievements:

Able to reduce downtime and breakdown of workstation in cybercaf to almost zero level.

Environment: Windows XP/Vista, Desktops and notebooks, Printers, Scanner, Digital Projectors, Microsoft Office, Norton Anti-virus, Norton / Symantec Ghost, Norton Internet Security, VMware, Ghost Backup, Trouble Ticket.

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