SUMMARY

• Extensive experience of 12+ years in IT Operations as Linux/Unix Systems Admin with various roles & responsibilities.
• Performed wide ranges of activities including OS Configuration, Tech Support, Performance monitoring and Performance tuning for Unix servers.
• Project management proficiency including requirements gathering/analysis, designing, planning, presentation, documentation, communication & implementation.
• Infrastructure planning and implementation.
• Successfully managed AWS Cloud usage by cost monitoring, usage optimization & defining new strategies to reduce cost.
• Actively managed the technology evaluation and development of Cloud Partner solutions.
• Managed & mentored team of System Administrators for more than 8 years.
• Developing various tools using Bash & Python to smoothen tasks in Operations environment.
• Managed RCA meetings to improve overall systems/application availability.
• Installation, configuration & maintenance of web - based applications using Java applets and apache server.
• Providing technical support in all areas of application/features including design, testing, analysis and deployment.
• Architected & developed Confidential app for AWS and Confidential app for box with emphasis on providing new insights to IT & Business.
• Expert in capacity planning, technology evaluation, disaster recovery, data retention policies.
• Architected deployment process and tools.
• Providing recommendations to project teams on system options, risks, cost/benefit analysis, and impact on cross-functional business goals and processes.
• Architected end-to-end sales demo environment system.
• Co-ordinated with other teams to resolve/escalate issues.
• Implemented Change Management Process for live site maintenance events.
• Excellent Communication & Presentation skills.
• Intuitive analytical ability to attain network, system and application level solutions.
• Committed to staying current on innovations in technology and computer science.

PROFESSIONAL EXPERIENCE

Confidential, CA

Lead Production Support

Responsibilities:

• Build, maintain & support Linux based systems in cloud environment.
• Capacity Planning for Dev/QA/Production environment based on current and future projections.
• Deployment, support, monitoring & maintenance of web-based application.
• Improved deployment process & implemented change process in regulated environment.
• Designed Backup & DR plan based on project requirement & data retention policies.
• Executed storage migration project from traditional NFS server to NetApp filer within maintenance window as planned.
• Developed Confidential app to monitor patient case status and set alert for certain conditions while case being processed.
• Successfully completed Continuous Integration project on Jenkins.
• Performed wide ranges of activities including OS Configuration, Tech Support, Performance monitoring and Performance tuning for Unix servers.
• Closely working with Engineering and Customer Support teams to resolve critical production issues.
• Automated day to day tasks using Python and Bash.
• Diagnosing, isolating, troubleshooting and fixing technical issues.
• RCA of site critical events & based on that, working with different teams to improve current configurations & infrastructure.
• Recommended and migrated datacenter from physical infrastructure to AWS.

Confidential, CA

Practice Manager, Cloud

Responsibilities:

• Responsible to GTM activities for Cloud Partners.
• Actively driving and managing the technology evaluation and development of Cloud Partner solutions.
• Maintaining relationship with AWS, box & F5.
• Managing Amazon EC2 cloud environment in terms of usage and billing.
• Developing prototypes to provide a starting point for customers to use Confidential for their contents.
• Designed and developed Confidential App for AWS, which is published on apps. Confidential .com.
• Also designed and developed Box app to work with Confidential Enterprise.
• Providing technical support to field SEs.
• Proficient in PHP, AWK, shell, Python.
• Visiting customer locations for presentations and providing technical guidance.
• Excellent written, verbal and presentation skills.

Confidential, CA

Staff Systems Admin

Responsibilities:

• Performed wide ranges of activities that include OS Configuration, Tech Support, Performance monitoring, Performance tuning for Unix servers.
• Supporting Production environment as well as Engineering Production environment.
• Implemented & hosted Change Management Process for live site maintenance events.
• Managing VMware cloud and Amazon EC2 cloud environment.
• Project management proficiency including analysis, design, development, implementation, documentation and evaluation.
• Setup sales Demo Environment for field SEs.
• Setup highly available monitoring environment to monitor all devices/services/components.
• Identifying, evaluating & negotiating with cloud service providers for Dev/QA/Ops projects requirements.
• Amazon Cloud usage cost monitoring, usage optimization, defining new strategies to reduce cost.
• Proficient in PHP, shell, Python.
• Triage of current internal and external site issues in a time critical environment.
• Provide recommendations to project teams on system options, risks, cost/benefit analysis, and impact on cross-functional business goals and processes.
• Managed & mentoring team of System Administrators.
• Participating Capacity Planning issues.

Confidential, CA

Staff Application Support/Systems Admin Release

Responsibilities:

• Support and maintain the site availability to reach the targets.
• Working in multi-site data-center production environment.
• Performing wide ranges of activities including Tech Support, Performance monitoring, Performance tuning for production environment.
• Providing technical application support in all areas of applications/features including testing, design, analysis and deployment.
• Developing various tools in shell & PHP to smoothen tasks in Operations environment.
• Resolving Day to Day tickets for Production Environment and also escalating them, if required.
• Documenting the process to standardise the environment.
• Participating Capacity Planning issues.
• Setup/Configuration of Third party applications across Unix / Linux.
• Involved in planning & improving Pre and Post major deployment activities.
• Improving existing deployment process, infrastructure & tools.
• Provide recommendations to project teams on system options, risks, cost/benefit analysis, and impact on cross-functional business goals and processes.
• Involved in troubleshooting the issues with PD groups within the defined SLA and to escalate the issues if required.
• RCA of site critical events & based on that, working with different teams to improve current configurations & infrastructure.
• Closely working with Release Management, SiteOps and Change Management.

Confidential, CA

Lead Systems Administrator Operations

Responsibilities:

• Led and mentored team of Network Operation Center Systems Administrators in responding to events, monitoring operations, maintaining availability, and supporting other functional groups making planned changes to the live site.
• Prioritized, managed, documented and delegated resources in order to resolve site incidents.
• Working in multi-site data-center production environment.
• Supervision and monitoring of Confidential site operations with front-line support of critical site infrastructure.
• Make go/no-go decisions regarding execution of changes and resource intensive activities.
• Triage of current internal and external site issues in a time critical environment.
• Interaction and troubleshooting with responsible Confidential teams and eBay Marketplace.
• Supporting various functional groups making planned changes to the live site.
• Based on RCAs, working with different teams to improve current configurations & infrastructure.
• Created tools and documentation to assist the NOC in day to day activity and standardize the process.
• Participated in major site deployment activities.
• Troubleshooting networking and other various issues to stabilise the environment.
• F5 load balancer configuration, maintenance & support.
• Problem ticket creation, processing and queue management as well as escalating them, if required.
• Co-ordinating with vendors to resolve site critical issues.
• Closely working with Release Management, Release Engineering and Change Management.
• Automating routine tasks to avoid manual/human errors.

Confidential, CA

Sr. Systems Administrator Dev & QA

Responsibilities:

• Providing technical support to Dev & QA environment at eBay- Confidential .
• Participated in Capacity Planning, Designing & Building new Data-center for Dev and QA environment.
• Monitoring Performance of various Servers using Nagios & Big Brother.
• Providing solutions by designing, and implementing infrastructure for Business Units according to application requirements.
• Working on multiple projects simultaneously.
• Strong Troubleshooting skills for OS and applications related issues.
• Installation, configuration & maintenance of OS, Apache Webserver & third party tools.
• Administered NetApps File Servers.
• Automated OS configuration management using cfengine.
• Proficient in awk & shell scripting using Bourne & Korn Shell
• Co-ordinating with other teams to resolve/escalate issues.
• Resolving Day to Day tickets for Dev/QA and also escalating them if required.
• Documenting the procedure to standardise the overall process.
• Mentored offshore SA team.
• Configured the scheduling of tasks using cron.