help and desk support,resume profile

Objectives

Accounts Payable Specialist with 5 years' experience performing audits, approving invoices and offering quality customer service. Education and working knowledge in information technology and desktop support.

experience

Confidential

Spearhead weekly operations to enable team to exceed invite goals of 300 and solidify 450 confirm attendees in anticipation for Annual Kickoff Breakfast.
Recruit and train team leaders on how to build their team and implement fundraising strategies to support the Making Strides event.
Perform cold warm calls, internet research to gather data for prospective clients and send emails to maintain and build new relationships.
Utilize EMT Database and lotus notes daily to update team recruitment list, RSVP list for Kickoff Breakfast and track corporate sponsorship targets for event forecasting.

Confidential

Installed software applications and configured workstations to ensure optimum performance for end user.
Analyzed and resolved issues related to memory, disk storage, backups, disk partitions, and system upgrades.
Troubleshoot and resolved technical problems, application and network connectivity related problems.
Supported TCP/IP, LAN/WAN, Active Directory Server, Distributed File System, Routing and Remote Access Service.

Confidential

Developed strong rapports with vendors and MTV business team while processing contractual payments.
Approved invoices for MTV Networks entities including Nickelodeon, Comedy Central and VH1 and verified payment status through JP Morgan Access services.
Migrated MTV Networks and Viacom onto a Single Internet base payable system to efficiently track audits and dispersal of thousands of checks weekly.

Confidential

Recognized for obtaining high volume resolution quotas on customer assist helpline task weekly.
Assisted customers with technical issues, billing inquiries and online support mapping.

Confidential

Supervised and monitored the therapeutic environment to ensure guidelines were followed within regulations.
Delegated tasks to team leads, evaluated 10 security counselors and mentored/trained 30 personnel.
Maintained office petty cash and tasked to disperse payouts for recreational affairs.
Coordinated and dispatched trips through direct reporting with facility operations director.

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