Technical Support Technician Resume Profile

Skills

Please use this table to list the skills noted in the Required/Desired section of the requirement. In addition, please respond with the years of experience for each skill and the last time each skill was used. Add or delete rows as necessary.

Employment History

Confidential

Secret Clearance Responsible for creating tickets for all issues and properly escalating those matters to the proper technicians through Remedy tracking system.
Remotely accessed computers to trouble-shoot users via SMS Systems Management Server and Desktop Authority software.
On a daily basis, maintaining, installing, and configuration all components in the standard desktop P.C Dell, Compaq, H.P., Gateway, and IBM .replaced monitors, printers, scanners and various office equipment. Computer Software installed were Microsoft, windows 2000, windows XP, windows 98 and Windows NT workstation, Microsoft Office.
Reconfigured IP addresses for computers and laptops. Mapped network drives for clients and install various types of software / hardware.
Manage multiple servers that are all Windows server 2003 and utilize Altiris, Domino, SCCM, Active Directory, and also manage a print server.
Responsible for over 3000 user in 90 missions countries connected to via network as contractor assigned to USAID.

Confidential

Technical Support Technician

Technical support for VA personnel, i.e. install software, hardware, testing line drops and conducting Tier I and Tier II repairs.
Working and Installing Windows 98 and Windows 2000 as well as Office 97 and Office 2000 software as well as Local Area Network LAN and routers.
Researched, diagnosed, and resolved technical issues surrounding LAN/WAN, Microsoft Office, e-mail, Internet Connections, hardware/software peripherals.
Troubleshoot PC and LAN drops to routers.
Managed contractors, and vendors, to install all desktop related hardware, and video conference equipment.
Troubleshoot various software packages to include Windows 98, Windows 2000, Office Suites, label writer, and Form Flow.

Confidential

Tier I Technical Service Representative for the IRM InfoCenter Serviced desk at the State Department.
Supported over 60,000 users and all State Department posts, Consulates and Embassies throughout the world in a Lan/Wan environment operating in Windows NT 4.0 operating system environment.
Troubleshoot LAN WAN communications issues utilizing telephone lines, satellite communications, encrypted data, classified and unclassified telegram messaging systems over a diverse collection of international telecommunication system

Confidential

Tier II Preventive Maintenance and troubleshooting Installation of hardware, PC cards and other essential equipment Update software Microsoft Office97 and Windows NT 4.0 Help Desk Technician with over 260 end users for software problems

Confidential

Answered cardholders inquire
Updated rules and company policy
Inform customers of updated policies

Confidential

Process personal action, award, promotion, and discipline document of Individual for seven years.

Confidential

Responsible for time sensitive of customer requirements
Test code and interrupted modules for programs. Programmed languages, include Cobol, CICS, Job Control Language JCL , and MOD Jobs Extensive Program Management experience, supervised thirty-eight technicians.
Supervised helpdesk with over five hundred end users.

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