IT Technician Resume Profile

Employment History:

Confidential

Desktop Support/IT Technician

Responsibilities:

Confidential

Responsibilities:

Confidential

Responsibilities:

Re-Imaging New Computers Using Symantec Ghost
Network Desktop/Help Desk Support
Hardware, Software and MS Office Support
Data Migration From Old Computers To New Computers
System Overlays
Using HP SM7 Ticketing System to report, troubleshoot and keep track of Issues
Windows OS, Mac and Linux Support
MS Outlook and Entourage support

Confidential

Responsibilities:

Re-Imaging New Computers Using Symantec Ghost
Network Desktop/Help Desk Support
Hardware, Software and MS Office Support
Data Migration From Old Computers To New Computers
System Overlays
Using HP SM7 Ticketing System to report, troubleshoot and keep track of Issues
Windows OS, Mac and Linux Support
MS Outlook and Entourage support

Confidential

Tech Refresh

Responsibilities:

Provide Desk side support as well as phone support on Hardware and Software Support Using BMC Remedy Application
Security Diagnostics Virus Diagnostics and removal
Hardware and software upgrade
Printer Support and installation
VPN Support and configuration
Install New Computer for existing and new employees
Active Directory Locking/Unlocking Accounts, Locking/Unlocking Passwords
Using Active Directory to Elevate or Demoting User privileges.
Answering Calls VIA ACD Cisco Phone System

Environment: Mac, Windows, VPN, TC/IP, DNS, DHCP, Remedy, Cisco Switches, Firewalls