PC Deployment/ Resume Profile

Professional Summary:

Comptia A certified Field Service/ IT Support Professional with extensive experience and knowledge with MS-DOS, Windows XP/ Vista/Windows 7, Microsoft Office Suite 2003, 2007 and 2010, Network Back-ups, Active Directory and VOIP Shoretel Systems

Expertise includes System-Operation Training, Customer Service, adding new staff to the Active Directory Network and Field Services for multiple various locations
Highly adept with PC set-up, deployment, Operating System installation Windows XP, Vista, Windows 7 and Mac Leopard as well as various peripherals scanners, Xerox and HP printers, wireless devices, blackberries, etc. data entry and file updating installation of Symantec antivirus Software

Professional Experience:

Confidential

PC Deployment/ Deployment Upgrade Technician

Responsibilities:

Deployment of new Windows 7 IBM Lenovo laptops to the McLean Va office, 2,500 in total.
Re-imaged Windows XP laptops to Windows 7. Used Lotus Notes as the firms e-mail system along with Sametime Connect
Walked customers through the refresh process of the migration along with other IT issues they may come across

Confidential

PC Deployment/ Blackberry Deployment Upgrade Technician

Responsibilities:

Deployed and unassembled PC and peripheral devices for the Annual World Helpdesk Analysts Bank Conference
Upgraded IMF staff members from a Blackberry 8900, 9700, 9780 to a dated hardware Blackberry 9810 and 9900 using Blackberry Desktop Manager installing RSA software to install RSA tokens on the blackberry
Main point of contact in assisting the VIP's of the firm, responsible for special assistance with the upgrade process

Confidential

Field Service Engineer

Responsibilities:

Travelled to customer locations to diagnose, repair, replace and/or install computer hardware for Hill-Roms Nurse call systems
Responded professionally to client inquiries in-person and via telephone concerning systems operation
Diagnosed system hardware, software and operator issues recommend and/or performed remedial actions to correct issues based upon operating system knowledge
Coordinated action plans and collaborated with technical support when appropriate
Provided updates, status, service maintenance and completion information to appropriate departments as needed
Supported other territories and technicians as needed, which included travel to other states
Managed preventative maintenance, tools and parts as a contract obligation to Hill-Rom and all customers

Confidential

Desktop Support Technician

Responsibilities:

Assisted staff of 100 employees in resolving computer related problems. 100 Desk side support for the entire staff
Worked-on Windows XP, Vista, Windows 7 Microsoft Office Suite 2007 and 2010, BES Blackberry Enterprise Server , Blackberry support, Dell laptops, creating Cat 5 cables, wireless access point connection, VOIP, Network tape backups, portable projector and laptop setup, created accounts for new employees and was main contact for 24/7 after hours pager support
Assisted Network Administrator and Director in resolving server related issues
Worked-on Active Directory, FTP site creation, VOIP setup and administration, Mimosa, VMware, View desktop Support and Citrix administration

Confidential

Helpdesk Associate

Responsibilities:

Received incoming calls from DOD employees on multiple computer issues ranging from printers, network lockouts, Microsoft Office Suite issues, and hardware/software installation
Used the Heat tracking system to import and update problem details

Confidential

Helpdesk Analyst

Responsibilities:

Received incoming calls and walk-ins from Geico employees to resolve all system and hardware issues
Updated hardware inventory, used Ghost software to format laptops to company standards
Worked-on computer, laptop and camera hardware that was given to Auto Adjusters and other staff

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