Desktop support Resume Profile

Summary

Successful IT technician with more than 12 years of experience
Successful Enterprise Account Executive with 8 years experience
Expert at Network trouble shooting
Expert at implementing new policies and upgrading clients with new Hardware and software.
Skilled in setting up Windows environments: Peer to Peer work groups, server client mail.
Troubleshooting Internet and server maintenance utilities.
Expert in installation of new hardware and other network devices on new or existing networks.
Extensive experience in new implementation projects.
Expert at Analyzing Network Architecture
Expert in dealing with Problem and difficult Clients.

Technical Skills

Operating Systems	Software
Windows XP , Vista,Windows7,windows 8	Remedy 7 ,Magic, Sales force ,BMC Express
Active Directory ,Oracle, McAfee Virus Scan, Adobe Acrobat,	Microsoft Office2003,2007, 2010
Windows Server 2003/2008r2 /2012/Enterprise	GroupWise, Admin ,Exchange ,ghost server
Net Monitor , Wire shark, telnet , Putty	Pollex Video conference, Go to-meeting WebEx
Vm-ware , Hyper v	Outlook 2003

Professional Experience

Confidential

Responsibilities:

Investigate and resolve issues reported by customers related to Dell Backup software typically done over email, remote sessions and phone
Helped Enterprise clients restore Exchange, SQL, Domain Controllers
Helped Enterprise clients with Granular restores of Whole Exchange or SQL Data stores or singular profile restores
Helped Enterprise clients with Specking out the proper hard ware and configurations to Run the back-up software correctly
Resolve issue by Analyzing windows logs , application logs and using network monitoring tools such as wire shark, Network monitor , Telnet, and many others
Recognizes inconsistencies in data as a result of Hardware issuers Hardware issues or Operating System errors
Work directly with development to resolve unusual or unique problems.
Present problem analysis and recommendations solutions in a creative and logical manner to enterprise level clients.
Configuring and troubleshooting dell PC's and Panasonic laptops, desktops and servers.
Create new procedures and processes to drive desired results helping clients institute and deploy Power Shell scrip's and hardware configurations and upgrades
Identifies opportunities for process and procedure enhancements to drive efficiency and customer service satisfaction levels
Work or operational and project objectives determined by client needs or development

Confidential Ciena / Nortel Help Desk / Desktop support

Responsibilities:

Trouble Shoot Network and workstation Issues Tear 1 and Tear 2
Integrated 2000 Nortel employees from all over the world
Authenticated new user accounts to Domain
Created email address
Created Entrust Certificates
Used Webex to remote in and solve user problems.
Added and removed server roles and features.
Configured Active Directory Domain Services roles configured network infrastructure roles.
Managed the planning, installation, support and maintenance of user computers desktop, laptop , both hardware and software and all peripherals.
Activated users accounts on Bes Blackberry Enterprise Server
Assisted in integration of over 4000 Nortel employees into Ciena.

Confidential Help Desk / Desktop support

Responsibilities:

Confidential Network Administrator/Help Desk Tech

Responsibilities:

Setup peer to peer network and maintained desktops, printers, fax machine etc, using Windows XP and Windows 2003 Server From the workstations to the servers, troubleshot problems such as Applications running over the network Server crashes
WAN and LAN printers and workstations not communicating with the server.
Design and build Active Directory based networks utilizing Dell servers and Windows Server 2003, 2008 and Small Business Server.
Workstation crashes when requesting something from the server
Network interface cards and new products that needed to be installed on the network.
Troubleshoot SQL server Data Access

Confidential Business Development Manager /Sales Manager

Responsibilities:

Confidential Senior Account Executive

Responsibilities: