OBJECTIVE

Obtain an IT support position that utilizes my Active Directory and Exchange administration skills and encourages the development of new skills that benefit the organization.

SKILLS

WORK EXPERIENCE

Confidential

Technology Steward

• Maintained email accounts for board members and key volunteers
• Maintained Drupal based website.
• Maintained hardware software for The Open Hearth Foundation Community Center.

Confidential

Helpdesk Support II

• Maintain network and email accounts, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 2008, Exchange 2003, and Outlook 2010.
• Communicated, tracked, and resolved trouble tickets for users via telephone and email.
• Supported approximately 500 Customers across the southwest and southeast United States.

Confidential

Workstation Support Lead

• Image and deploy desktop / laptops.
• Communicated and tracked trouble tickets via email and in person.
• Maintained PC connections to the network including hardware installation and configuration, troubleshooting and protocol configuration on Ethernet networks, DHCP and DNS.
• Configured VPN connections trained end users to use the Cisco WebVPN to remotely connect.
• Supported around 1000 users across the airport, in hangars and terminals.

Confidential

Desktop Support

Helped upgrade entire company to Office 360 Services, Lync installation and Outlook / Exchange 2010 upgrade.

Confidential

IT Support

• Maintain network and email accounts, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 2008, Exchange Server 2010, and Outlook 2010.
• Communicated, tracked, and resolved trouble tickets for users via telephone and email.
• Image and deploy desktop / laptops.
• Deployed iPhone and iPad devices to users.
• Supported 300 to 500 users. In clean rooms, and corporate office environment.

Confidential

Desktop Support

• Maintain network and email accounts, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 2008, Exchange 2003, and Outlook 2010.
• Image and deploy desktop / laptops.
• Communicated, tracked, and resolved trouble tickets for users via telephone and email.
• Supported 200 users, corporate environment supporting programmers.

Confidential

Helpdesk Support

• Maintained network and email accounts, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 2003, NetWare, and Lotus Notes.
• Communicated, tracked, and resolved trouble tickets for users via telephone.
• Supported 1000 users, government users.

Confidential

IT Support Specialist

• Maintained network and email accounts, global policies, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 03/08, Exchange 03/07, and Outlook 2007.
• Maintained PC connections to the network including hardware installation and configuration, troubleshooting and protocol configuration on Ethernet networks, DHCP and DNS.
• Created documentation for hardware and software installations.
• Created ghost images of current desktop configurations for future usage.
• Supported Blackberry devices on Blackberry Server.
• Supported between 3,000 and 5,000 users. Military/Corporate environment.

Confidential

Helpdesk Support

• Maintained network and email accounts, global policies, disable/unlock user accounts, and reset passwords in Active Directory using Windows Server 2000, Exchange 2003, and Outlook 2003.
• Maintained PC connections to the network including hardware installation and configuration, troubleshooting and protocol configuration on Ethernet networks, DHCP and DNS.
• Created documentation for hardware and software installations.
• Maintained and administered the desktop / laptop inventory, loan procedures and standard applications.
• Configured VPN connections trained end users to use the Cisco WebVPN to remotely connect.
• Supported between 1000 and 2000 government users.

Confidential

Helpdesk Support

• Provided technical support in a help desk environment. Monitored and tracked server health.
• Tracked trouble tickets in Siebel on current hot issues.

Confidential

Customer Service

• Provided customer service for Cingular Wireless.
• Processed offline orders for the National Business Ordering unit and screened the offline orders for Quality Assurance.

Confidential

Technical Support

• Provided technical support for staff in California and Canada.
• Created a system to incorporate PC, DVD and satellite service with a 50 plasma display for meetings and presentations.
• Assisted with frontend reception.

Confidential

Technical Support

• Provided technical support in a helpdesk environment.
• Supported iMac and Powerbook computers through telephone support channels.
• Tracked trouble tickets in Siebel on current hot issues.

Confidential

Network Operations

• Monitored network and systems for the US Military.
• Contacted military bases around the globe for updates.

Confidential

IT Support Specialist

• Provided technical support in a helpdesk environment.
• Desktop Support for some users. Supported 5,000 users globally.
• Remote control users machines to fix most common issues.

Confidential

Helpdesk Support

• Provided technical support in a helpdesk environment.
• Tracked tickets through Remedy.
• Remote controlled users machines to fix most common issues.