Desktop Support Analyst Resume Profile

Program Manager Level -3

Employment History:

Confidential

Desktop Support Analyst

Responsible for the installation, repair, and maintenance of desktops and printer support to various businesses on an as needed basis.
Support MAC OS 10.3.9 and Windows 98, NT, 2000 and XP Operating Systems.

Confidential

HP Information systems Specialists/Contract

Provided HP warranty services for desktop services in different locations for hardware/local/software.
Installed, repaired, and maintained service on various laptops/desktops/servers/printers/Design jets.
Used Vantive call tracking database to document problem, status and resolution of call ticket
Accomplished workstation imaging via Norton Ghost/Marimba Castanet Tuner

Confidential

Network Technician/Desktop Support/ Migration Team

Created and maintained system user accounts for Windows 2000/NT NetWare.
Assisted in end-user support of desktop operating systems and applications.
Utilize various remote management technologies including WinVNC, SMS, Remote Desktop, Active Directory
Assisted the Network Services, Novell and Windows NT Administration team with user accounts.
Assisted in the development of client desktop image OS Standard Applications .

Confidential

Senior Network Technical Support Representative

Managed the continuity of the NT 4.0 LAN.
Performed system software/hardware and server upgrades.
Performed Windows 95/98/NT upgrades.
Team player in the integration of Novell to NT servers, as well as, responsible for transition from Melita to Davox phone system.
Install, configure, troubleshoot and maintain Wireless Networks
Provided user support for 700 employees within a call center environment.
Responsibilities included troubleshooting personal computer and laserjet printers.
Provided Microsoft office 2000 technical support.
Generated turnover reporting for third shift.

Confidential

Contractor, Sr. Technical Support Representative to Marriott Corporation

Confidential

Senior Network Engineer