Help Desk Support Resume Profile

General Experience

Help Desk Support

Confidential

Perform tier 1 helpdesk functions and administrative tasks
Identify and analyze discrepancies in 1000 grant projects by running queries/scripts
Maintain excel reports for tracking projects
Provide support for 4000 user system by facilitating user registration and granting user access rights

Help Desk Support

Confidential

Perform tier 1 helpdesk functions and administrative tasks
Identify and analyze discrepancies in 1000 grant projects by running queries/scripts
Maintain excel reports for tracking projects
Provide support for 4000 user system by facilitating user registration and granting user access rights

Network Administrator/Help Desk Support

Confidential

Perform tier 1 helpdesk functions and administrative tasks
Identify and analyze discrepancies in 1000 grant projects by running queries/scripts
Maintain excel reports for tracking projects
Provide support for 4000 user system by facilitating user registration and granting user access rights

Confidential

Help Desk Support

Confidential

Residential Account Maintenance Agent

Confidential

Provided troubleshooting for issues on a Docsis/Hybrid network and Windows workstations
Coordinated high volume of calls About 150 calls per day for internet and cable services
Maintained customer accounts, including coordinating with regional departments on trouble calls
Used Ping command to determine network usage and trace route reports to locate troubled routers
Configured the communications portion of Windows including dial-up networking and TCP/IP
Promoted from Internet Technical Support Analyst after approximately two years of employment