System Engineer Resume Profile

Job Objective:

To secure a Desktop Support / System Engineer position with a growing organization where my Microsoft certification, technical aptitude and problem solving ability will enhance technical support and benefits operational efficiencies.

Summary of Qualifications:

Over Eight Years of Extensive Technical Experience in IT support industry
Hands on experience on Microsoft Windows 2000/2003/2008, Windows 7/ Vista / XP.
Experience on handling HP, Dell laptops/PCs BIOS update, OS installation, PC repair
MS Office XP / 2003 /2007 Word, excel, PowerPoint, Outlook
LAN, WAN cabling, patching, firewall configuration
Active Directory, Remote Desktop, DHCP, DNS, VPN PPTP, Sonicwall, FortiCient, OpenVPN
Helpdesk Customer Service Remote L2 / L3 Support, onsite support, Ticket Management
Experience installing and configuring equipment printer, scanner, barcode, Wi-Fi router
Experience upgrading software and performing maintenance Windows XP migration to Windows 7, antivirus updates, Microsoft service pack deployment, Hardware Firmware / driver update
Data Backup Management Application Server / Database Server / User Data
Entry level experience of Cloud Computing, Desktop virtualization Amazon Cloud Rackspace
Highly skilled in providing support and monitoring a business's core IT resources
In depth knowledge of providing troubleshooting services for both software and hardware issues
Able to develop and maintain system and security documentation
Track record of collaboration with co-workers to achieve maximum efficiency and full system functionality
Proficient in driving improvements in technology and relates procedures
Ability to work with network providers to determine and resolve infrastructure issues.

Key Skills Strengths:

Expertise in Windows Operating System
Good knowledge of MS Office products
Exceptional knowledge of basic networking protocols
Uunderstanding of Linux operating systems
Remote Desktop tool TeamViewer, LogMeIn, GotoAssist, VNC, MS Terminal Service
Ticketing system Remedy, Sysaid, HEAT, Whizible SEM
Monitoring Tools Solarwind, Eventsentry
Scripting Batch script, Shell Script
Good communication skills
Ability to take initiative
Multi-tasking
Efficient problem solving
Oriented towards customer service

Accomplishments:

Successfully designed and implemented an auto email alert system for the customer which brought about much stability in technician response time.
Reduced losses to the customer brought about by frequent network issues by implementing a fully operational backup system.

Achievement:

Awarded Employee of the Year trophy in year 2013, for the Customer Support category.

Work History:

Confidential

System Engineer IT Infrastructure Support

Complete configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client proposals.
Troubleshoot and resolve computer issues when contacted by clients by providing both on-site and remote support.
Maintaining software applications, operating systems and regular maintenance
Managing assigned projects and program components to deliver services in accordance with established objectives.
Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
Complete time logs in Change Management Log within 48 hours of completing tasks to ensure accurate and timely time tracking, project management and billing of customers
Any other duties as assigned by management

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