Desktop Support Technician Resume Profile
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Objective: Seeking a position as a Desktop Support Technician
QUALIFICATION HIGHLIGHTS
- Customer Service Oriented friendly, patient, professional
- Possesses excellent written and oral communication skills
- Over 20 years leadership experience with the U.S. military community
- Advanced network management skills, to include Microsoft Office, Windows Operating Systems, Windows Server 2000, 2003, 2007, Active Directory, MS Exchange, SharePoint.
- Certifications include CompTIA A , Network , Security , Microsoft MCP, MS Server 2000 MCSA, MCSE
PROFESSIONAL EXPERIENCE
Information Technology
- Supervised a communications/IT section responsible for maintaining aviation communication protocols and administering a computer network of over 1,000 personnel for both classified and unclassified networks
- Served as the Information Technology Administrator for an aviation company of 240 Soldiers, responsible for the administration, configuration, maintenance and accountability of all automation and communication equipment valued at over 600,000
- Created safety website and initiated online safety training for the OSC-I community of over 3,500 personnel
- Appointed as the Battalion Information Management Officer in charge of administering over 1,200 computer systems
- Managed all automated purchases, e-mail, TSASCS, and NT user accounts, resulting in minimal user downtime
- Replaced 90 of the unit' s outdated computer systems to increase user efficiency by 100 and reduce maintenance costs by 10,000 annually
- Assisted Department of Information Management DOIM administrators in implementing active directory migration on the SIPR and NIPR networks
- Trained all key leaders, including new Information Management Officers, in NIPR and SIPR mission critical software applications
- Worked as a server administrator and Tier III helpdesk support for Xerox Corporation and Kodak Headquarters, both in Rochester, NY
- Migrated 300 workstations from legacy Windows OS to Windows 2000
- Provided Tier III on-site and remote helpdesk support for five locations and several hundred nationally located sales representatives
Operations Management, Supervision and Training
- Served as Platoon Sergeant for a 50 NCO and Soldier platoon ensuring proper professionalism, accountability, safety, and mission completion were conducted at all times
- Appointed as the operations supervisor for training activities, land/ammunition appropriations, and schools scheduling for a unit of over 1,200 personnel
- Hand-picked by Command Sergeant Major as Safety Officer for Office of Security Cooperation-Iraq performed duties diligently resulting in a safe working environment
Experienced Skills Have spent several years working with these skills and have a high level of knowledge and confidence
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Intermediate Skills Have worked with these skills extensively in the past, and refresher training would allow better confidence and updated work experience
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Familiar Skills Have a solid understanding of these skills in a learning environment, but have not used them much in a work environment
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