IT Specialis Resume Profile

Summary

Systems Specialist and Data Analyst experience assuring functional and adequate processes are met within business settings
Ability to review technical issues and provide solutions accurately and efficiently
Strong problem-solving and analytical skills

Skills

Systems Analysis and Design
Microsoft Project
Basic HTML CSS
Technical Writing
Project Management
Database MS Access
Access VBA programming Macros
Business Management
Basic Network Administration
UNIX
Intermediate Microsoft Office Word, Excel, Access, Visio, Project
Crystal Report
SAP
SAGE Accpac
Remedy System
SQL
MS Excel Pivot Table

EXPERIENCES:

Confidential

Database/IT Specialist

Develop various reports ex. Sales, Inventory, Customer, Commission, Invoice using MS Access, Crystal Report , and Excel to help with Marketing and Sales Decision Making Developed customized front end databases and automated reports using MS Access and VBA script to increase productivity and shorten process time for end users ex. front end database for the logistics department to view and track product shipment information with multiple search capabilities Responsible for the company's direct mail marketing. In charge of research, producing lead list, and lead tracking. Provides customer service Provide technical support to end users

Confidential

Data Analyst IT Operations Asset Management

Document hardware assets and audit existing in support of Internal Audit
Perform analysis and remediate complex data sets in support of asset management maintenance
Analyze and investigate asset information from multiple data resources in effort to recover missing assets
Analyze wireless services billing reports and modify service plans in effort to save cost
Investigate and resolve issues regarding employee rejection in the Raytheon Remedy System
Provide weekly data report regarding Remedy Service Request Aging
Provide customer service and trouble shoot wireless device issues

Confidential

Systems Specialist Intern

Developed a detailed floor map including information such as user and system information using Microsoft Visio
Organized files and documents by creating a user friendly database using Microsoft Access to store data for easy searching and viewing.
Created a procedure document for non-IT employees for basic computer use
Created computer and server procedure document for the IT department

Confidential

Help Desk Service Support

Resolve issues for students and faculty for computers, networks, projectors, and printer troubles
Troubleshoot printer, network, and computer bugs
Provide helpful answers to many questions including non-technical questions

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