GIS Intern Resume Profile

Work Experience:

Confidential

GIS Intern

Assisted Planning Commission staffs with GIS projects within GIS Department.

Performed GIS work - field Data Collections, creation and editing shape files.
Assisted GIS staffs with Cartography - creation editing map illustrations aerial maps images conversion.
Utilized ERSI ArcGIS 10, Arc Catalog Adobe products, Pictometry, and Microsoft Office Suites.
Performed other GIS tasks and assisted Planning Staffs with planning projects.

Confidential

Security Supervisor

Managed security staffs and provide customer service for corporate clients within commercial facilities.

Operate as concierge, receptionist, switchboard operator public safety and public relations.

Conduct interviews, process payroll, create personnel work schedule, and assign tasks to staffs.
Monitor operate alarm systems, and CCTV surveillance systems.
Assist with medical emergencies, resolve security issues, correspond maintenance and safety hazards.
Utilize Microsoft Office Suites, and C-Cure Administration Security Software.
Handle disciplinary actions when necessary, resolve personnel issues, and perform administrative tasks.

Confidential

Support Services Technician

Worked in a Help Desk Support command center environment at a financial institution corporate headquarters.

Provided technical phone support to staffs, one branch corporate facility, bank branches, and vendors.

Troubleshoot hardware, software applications, Windows XP, and TCP/IP networking issues.
Created follow-up helpdesk tickets, and responded to helpdesk e-mail requests.
Worked with large-scale operations environments, enterprise monitoring management tools.
Monitored critical systems - devices, drives, servers, routers, switches, and networks LAN/WAN .
Diagnosed resolved technical issues, password resets, and escalated power outages.
Performed AS/400 system operations - financial files transfers, system backups, and program implementations.
Utilized Active Directory, Open Office Suites, Lotus Notes and performed user administrative tasks.

Customer Assistance Specialist

Worked collections within call center environment at a financial institution corporate headquarters.
Provided customer service to cardholders, and outbound inbound collections.
Resolved customer's account billing issues, and negotiated payment arrangements.
Processed electronic payment transactions, and submitted referrals via AIMS software.

Skills/Qualifications:

Knowledge of GIS, Geography, GPS, Geo Database, and Cartography.
Familiarity with aerial photography, Pictometry, ERSI ArcGIS 10, Arc Catalog, and Arc View.
Knowledge of GIS Applications - Logistics/Transportation, Governmental, Environmental Planning, and Business Solutions.
MCP Microsoft Certified Professional PC Proficient, Active Directory, and Lotus Notes.
Familiarity with Microsoft Exchange Server, SQL Server, Proxy Server and Microsoft Windows Server 2008.
Knowledge of Statistical procedures SPSS programs Adobe Products, and Microsoft Office Suites.