Project Leader Resume Profile

Skills

Please use this table to list the skills noted in the Required/Desired section of the requirement. In addition, please respond with the years of experience for each skill and the last time each skill was used. Add or delete rows as necessary.

Employment History

Substitute teacher for high school and middle school, various subjects.

Confidential

Supported over 4000 client workstations, laptops, printers, blackberry and cell phones at 1901, 1700 and 1500 Market Street and 1500 Spring Garden St. locations. Did all kinds of software, hardware and infrastructure troubleshooting.
Windows XP/7
Radius and SCCM
Office/Outlook 2007/2010
HP/Dell Hardware both desktops and laptops.
Blackberry/Iphone/Ipad

Confidential

Desktop Support/Level II Helpdesk

Supported over 2000 client workstations, laptops, telephones and printers at Cigna's Two Liberty Plaza building in Philadelphia doing basic LAN and workstation trouble shooting.
Windows XP/7
Office/Outlook 2003/2007
HP/Levento laptops/desktop
Rollouts/upgrades
Printer maintenance and troubleshooting.
Supported home office clients as well using VPN to access company intranet.

Confidential

Lead Desktop Support Engineer

Lead tech on an encryption project of over 800 Windows XP and Windows 7 machines
Gurdian Edge encryption software
Windows XP/7
Project management with a small staff of 3 techs.

Confidential

Lead Help Desk Tech/Project Leader

Help Desk Engineer for various companies: Met-Life, United Bio Source, Saint-Gobain, etc., etc.
Worked with various industries and companies to take first and second level calls
HP and Dell hardware laptops/desktops/servers
Windows XP/Sever 2003
Troubleshooting printing and printer issues
Basic network connectivity issues such as no internet or VPN issues.
Active Directory creating, suspending, troubleshooting accounts.
Group policy troubleshooting

Confidential

Staff Desktop/Technical Support Specialist

Supported 15 person network with all software/hardware needs at the desktop
Wrote extensive documentation for our desktop/server/IT procedures.
Resolved hardware and software issues using ticketing system
Vendor relationships and enforced SLA
Helped vet RFP from vendors as well as sat in on presentations.

Confidential

Staff Help Desk/Desktop Tech

Taking calls supporting various clients using a wide variety of software and hardware on the desktop/laptop. Deciding what hardware needs to be replaced as well as removing or reinstalling software or both.
Handling first level network support
Help maintain our desktop support knowledge management system.
Used PC Anywhere to support all clients remotely using VPN to access the company network.

Confidential

Staff IT Coordinator/Desktop support

Managed LAN of about 100 clients on 8 servers, 65 desktops/laptops, 20 printers, 4 faxes, and 75 phones, and all vendor relationships for all telecom/IT services and equipment.
Ran Sonic Firewall with 6 salesmen who used VPN on a regular basis.

Confidential

Staff Computer Operator/Helpdesk/Desktop support

Supported a LAN of over 4000 users at the desktop level, both remotely and in person.
Responsible for troubleshooting and monitoring all after hours help desk issues and dispatching technicians for all computer problems in hospital overnight
Responsible for monitoring over 100 servers in the computer room as well as the internet and phone connections and our main frame applications that were run offsite.

Confidential

Staff Administrative Analyst/Desktop support

Doubled departmental productivity using DameWare and Active Directory to remotely manage our 100 workstations, 3 servers, and 25 printer networks.

Confidential

Staff Assistant MIS Manage/Desktop support

Managed all incoming trouble calls for computers. Phones and printers, as well as contacts with our third party vendors.
Saved over 160,000 by purchasing used machines, maintained inventory of all desktops, and managed end-of-life management for all computers/desktops.
Implemented a parts salvaging program that saved 80 of contractual repair costs.

Confidential

Contract Project/Tech Lead/Desktop support

Averaged over 300 calls per week among six different helpdesk analysts who were my direct reports doing desktop support.
Mastered and trained staff on a Banyan Vines network as well as scheduled and maintained 24 x 7 staff.

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