PC Technician Resume Profile

Areas of Expertise

Strong knowledge of Microsoft Desktop Operating Systems, Windows 7, and XP	Multiple PC Desktop and laptop Repairs	Fast learner with an aptitude for multitasking
Comptia A Essentials Certified	Dell Certified	Product support on all Dell desktop and laptop models
Re-imaging PC's using Norton Ghost and other imaging software required.	Outstanding Customer service	Break Fix Support
Exceptional verbal and written communication skills	Strong PC problem investigation skills

PROFESSIONAL EXPERIENCE:

Confidential

PC Technician

Entrusted with the repair and functionality of damaged laptops
Replacing all internal and external components while working efficiently in a time sensitive manner

Confidential

Utility worker

Confidential

Help desk for the Pennsylvania Department of Public Welfare. General knowledge with Remedy System
Installation of Card printers and Pin pads for the Pennsylvania Department of Public Welfare

Confidential

PC Technician

Deployment of upgrades to workstations, printers, and servers for State Farm Insurance
Excellent interpersonal skills with the ability to explain PC's from the most tech savvy individuals to the most novice of PC users.

Confidential

PC Technician Break Fix Support

Provided on-site product support on all Dell desktop and laptop models
Upgraded or repaired existing PC equipment by replacing or adding memory, hard drives, motherboards, and I/O cards as required.
Applying strong communication skills both written and spoken

Confidential

PC Technician

Unpacked and setup PCs for data migration and repacked after migration
Connected and disconnected PCs to the network. Installed related software Windows, applications, network drivers needed for proper functioning of the complete system and all interconnected devices.

Confidential

Call Center Support

Unpacked and setup PCs to be reimaged and repacked upon completion of the re-imaging process
Re-imaged PC's using Norton Ghost to install company software.
Worked in the company's maintenance and payroll department
Provided direct support for workstation requests and issues.
Assigned priority tickets for store repair issues in a timely manner