Objective:

My objective is to employ my skills in computer operations and desktop support for advancement in my career. I am a reliable and diligent team player who would like an opportunity to advance my career in a progressive, collaborative environment. I also try to maintain continual enrollment in online classes as well as on campus.

Experience:

Confidential

• This job involves working in a team environment for preparing and deploying PCs in a refresh project for the entire NIH campus.
• Installing OS Windows 7 on laptops and desktops.
• Installing encryption on laptops and desktops.
• Responsible for hardware installation.
• Setting up the profile for the user.
• Setting up printers.
• Transferring any existing data from the original source machines to the new replacement machines.
• Responsible for taking the equipment to the user and completing paperwork detailing the asset tag.
• Assuring the equipment is operational and has met all requirements of the user.

Confidential

• This job involved leading a team of ten individual PC Technicians on a project to refresh computers and monitors for a robust Microsoft based network running XP, Windows 7 and Lotus Notes.
• Moving equipment within and/or between facilities
• Staging equipment for build/image activity
• Supervising the execution of equipment replacement activity
• Updating asset management system to reflect work performed
• Supervising and monitoring daily activity of all employees
• Installing and maintaining PC hardware and software
• E-mail administration concerning daily updates and assignments
• Assigning service requests to individual technicians through Remedy ticketing system

Confidential

• This job involved supporting Lotus Notes 8.5 for clients transitioning from Lotus Notes 6.0.
• Other technical duties assigned as needed.

Confidential

• This job involved removing printers in offices in order consolidate to common area installs:
• Installing over 300 different printers in common areas Xerox and Lexmark brands
• Downloading drivers for newly installed printers on PCs
• Testing and configuring each printer for concise optimum performance.
• Installing printer s on newly installed PCs

Confidential

• Installing over one dozen HP 8200 Elite USDT
• Installing over one dozen HP Display Port to DVI-D Adapters
• Installing over one dozen HP Integrated Work Center Stands for USDT
• Migrating data from original PC to newly installed PC
• Testing and configuring each PC for concise optimum performance.
• Installing printer s on newly installed PCs

Confidential

• This job involved performing a variety of functions including but not limited to:
• Provides basic troubleshooting assistance and ticket resolution for personal computer users.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Acts as a liaison with customers on administrative and technical matters for assigned projects
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
• Perform IMAC and respond to problem tickets including but not limited to imaging, hardware replacement, asset management, and software installs and configurations.
• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
• Answers customer questions and resolves issues.
• Assists in the design of basic technical programs for projects or enhancements to existing programs.

Confidential

• This job involved performing a variety of functions including but not limited to:
• Configuring and processing of computer hardware and software
• Responsible for assisting in the preparation of events such as with over 2,000 assets processed by a team of technicians
• Primary computer products supported include notebooks, displays, desktops, printers, copiers and more from major OEM's like Dell, HP Lenovo
• Primary Audio-Visual AV products supported include A/V flat panel LCD's, large plasma displays, LCD video projectors, sound devices, screens, and much more
• Assisting with packaging, shipping and receiving, tracking of computer equipment

Confidential

• This job involved performing a variety of functions including but not limited to:
• Supporting over 4,000 users and over 40 different applications.
• 10 phone support, 25 remote support, 65 hands-on support.
• Working with a team of technicians in desktop support.
• Maintaining and operating hospital information systems/applications to maximize up-time and availability for the user community, while ensuring optimal system performance.
• Assisting with the analysis and maintenance of systems and application data.
• Assisting with the planning and implementation of system enhancements and upgrades.
• Assisting Users with hardware, software and communications problems.
• I created, modified and terminated employee accounts throughout the hospital and all sites associated with Holy Cross Hospital. This involves working extensively with CONSOLEONE, IMANAGER andACTIVE DIRECTORY. Accounts are required to be completed expeditiously for doctors, nurses, managers and other various employees as well as non-employees daily.