Desktop Support Technician Resume Profile

Professional Experience

Confidential

Desktop Support Technician

Utilizes ticketing system to provide hardware and software support to desktop, laptops, printers, and mobile devices
Performs troubleshooting, parts replacement, system upgrades, and desktop deployments
Solves technical issues in accordance with Service Level Agreements and department expectations
Assists with Asset management and inventory of IT audits
Supports team lead and dispatchers in managing queues

Confidential

Technical Support Intern

Re-imaged machines and performed quality control
Moved and replaced HP Laser printers on different floors
Responded to telephone calls, emails, and personnel requests to provide technical support
Assisted with the installation, operation, and retrieval of audio/visual equipment's
Setup, configured, and installed laptop, desktop personal computers and related software
Unpacked, assembled, and interconnected computer hardware systems and peripheral equipment's
Performed creation and termination of user accounts and password resets in Active Directory Domain
Investigated hardware problems and performed system hardware or software repairs
Focused on a project to secure case related folders on a network share based on the principal of least privilege
Recommended who should have folder access by combining users identified through accounting billing records and folder/file access audit logs in auditing systems then verified the resulting list with data owners
Collected, recorded, and retrieved information in order to support the firm data infrastructure and enhance productivity
Created security groups and set permissions for folders with confidential information to prevent unauthorized access