Technical Services Supervisor Resume Profile

Skills

Please use this table to list the skills noted in the Required/Desired section of the requirement. In addition, please respond with the years of experience for each skill and the last time each skill was used. Add or delete rows as necessary.

Employment History

Confidential

Ensure the smooth, orderly technical operation of Health Plus satellite offices.
Visit sites on a regularly schedule basis and conduct inspections of Tele/Datacomm
Infrastructure, PC and Telephone equipment, ensure security measures are being followed.
Provide office staff with assistance and direction as necessary.
Provide daily, weekly and monthly reports for audit purposes.
Provide Helpdesk with the dynamics of the satellite offices so additional resources can assign and scheduled as needed.
Install hard drive encryption software on all the desktops throughout all of the satellite offices.

Technical Services Supervisor

Confidential

Manage the efficient and cost-effective running of the IT department for this health care plan with a total of 270,000 members who are supported in 2 central sites and 10 remote sites throughout the metropolitan area with 800 workstations and 100 laptops in 24 hours/5 day a week operation.
Oversee a team of IT technical professionals performing desktop support, help desk and daily operations processing.
Accountable for all aspects of staffing, planning, inventory control and purchasing of new hardware and software.
Interface effectively with the user community and management to resolve hardware and software issues, provide support and critical technical assistance.

Achievements:

Supported the growth of this company from 500 users to 900 users. Transitioned from Windows 2000 to Windows XP. Currently testing base for transition to Vista.
Coordinated and managed the opening of new remote offices.
Successfully managed 300 user moves between multiple newly opened sites in a single one night and managed to get them up and running for the next day.
Organized and improved help desk support to be more customer focused.
Redesigned nightly batch processing runs and for the first time documented daily IT processing.
Performed company-wide Microsoft Office upgrade.

Desktop Administrator

Confidential

Managed staff of six Desktop Technicians. Supported 700 user computer environments. Interfaced with department heads to develop needs assessment and increase technical staff support.
Standardized desktops on Microsoft Windows 2000.
Developed remote site support schedule for 15 sites.
Created help desk and developed call flow and trouble ticketing system.
Organized and executed inventory system for enhanced operations.
Performed 200 user moves between sites with no down time or major issues.

PC /LAN Technician

Confidential

Provided desktop support to a 600 user environment. Maintained Windows 98/2000 desktops including hardware and software.
Provided remote support to 10 sites in greater New York area.
Installed and configured Microsoft Outlook, Office and Project.

Confidential

Computer Operator

Installed, configured and supported Windows 98 and Windows 2000 desktops, including hardware and software.

Confidential

Computer Operator

Installed, configured and supported Windows 95/98 desktops running Novell NetWare client.

Patient Service Assistant/Financial Counselor

Confidential

Supported hospital processes y providing patient financial, billing and clinic information. Assisted patients in obtaining Medicaid.

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