IT Clerk Resume Profile

IT Clerk

Employment History:

Confidential

Hardware/Software Technician

Provides exceptional IT service to a large number of desktop and mobile consultants and support staff.
Deploys supports and maintains a fleet of laptops, workstation, handheld devices and peripherals.
Identifies, performs troubleshooting and research, supports and resolves customer IT issues related to Windows XP, Vista, printer support, 7, Microsoft Office, remote devices, network devices and mobile devices such as iPhones and Blackberry, telephone cabling
Provides hardware and software support for HP and Mac equipment
Uses Active Directory add/delete users, add delete desktops/laptops and servers, domains/group policy
Set up and supported remote users used MS Remote Access
Resolves trouble tickets as received from the help desk.
Communicates with and instructs novice and expert computer users relative to hardware and software support to improve IT operations.
Provides support for the escalation and communication of status to agency management and internal customers.

Confidential

Helpdesk Support Supervisor Comp Ops

Provided support for implementation, troubleshooting and maintenance of IT systems as well as managed IT system infrastructure and any processes related to these systems.
Provided support and deployed for Windows XP, printer support, Microsoft Office and standard desktop/laptop applications
Used Active Directory added/deleted users, desktops/laptops and servers telephone cabling
Supported IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems.
Was responsible for second-level problem identification, diagnosis and resolution of problems.
Monitored the corporate world wide system and hardware problems and remain involved in the resolution process.
Provided support for the escalation and communication of status to agency management and internal customers.
Set up and supported remote users used MS Remote Access Consulted with user, management, vendors, and technicians to assess computing needs and system requirements.

Confidential

Supervisor Computer Operation/System Admin

Provided support for implementation, troubleshooting and maintenance of IT systems as well as managed IT system infrastructure and any processes related to these systems.
Provided support and deployed desktop to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems. Provide second level problem identification, diagnosis and resolution of problems.
Reviewed and approved all systems charts and programs prior to their implementation.
Provided users with technical support for computer problems related to XP, printer support, Vista, Microsoft Office, printers, scanners, network devices
Set up and supported remote users used MS Remote Access
Assigned and review the work of systems analysts, programmers, and other computer related workers.
Recruited, hired, trained and supervised staff, or participated in staffing decisions.

Confidential

Supervisor Computer Operation/System Admin

Focused on technical activities related to maintaining and monitored daily operational activities, resolved problems, and maximized utilization of equipment to deliver business requirements in a timely manner.
Provided technical support for all operational functions and system hardware
Support was provided for Windows 2003 servers and Cisco routers and switches
Consulted with customer concerning needs and ensured resolution to problems
Analyzed operational or management reports or records.
Directed and coordinated activities of workers or staff.
Monitored system logs and activity on all servers.

Confidential

Network Monitoring

Monitored computer and network systems using operating systems utilities
Performed daily backups.
Provided support for Dell and HP hardware and network devices
Handled input and output media with due care for integrity of data and utility of media for subsequent use.
Maintained records required to supplement logs, including problem documentation and actions taken, computer utilization logs and file identification.