Computer Technician Resume profile

Objective:

To be involved in the training and support of end users helping to maintain daily operations, while researching to resolve conflicts or issues as they arise, through teamwork and project management.

Skills

A Repair Certified
Certified Programmer
Certified Mainframe Computer Operator
Microsoft Office suite of products including FrontPage Publisher
Networking Cisco, Alcatel, NT, Novell
Altiris Deployment, Ghost Imaging, SQL, Windows XP 7, Server 2003 2008, Active Directory, Dbase, VB, Fox base, Assembler, COBOL, CISCS, VSAM, Adobe PhotShop

Experience:

Confidential

Computer Technician

Investigate, analyze, and resolve hardware, associated software, and communications problems on HCPS' computer systems. Including hardware repairs and maintenance on school-based computers and peripherals.
Trouble shoot WAN/LAN, user account rights and permissions access in Windows client server Active Directory environment.
Support of all users and equipment for six schools. Including installation, replacement, and repairs or coordination of vendors and other internal teams involving racks, switches, data drops, network cabling.
Provide advanced hardware technical assistance and support troubleshoot and resolve system hardware, software, and communications failures and conflicts.
Assist in training users in the proper use of PC and network hardware and software.
Evaluate existing computer system's hardware and performs systems upgrades based on customer or district needs, customizes and tests computer systems, and resolves configuration conflicts and errors.
Install, integrate, and configure new computer systems and hardware for users. Setup wireless access points for mobile laptop labs.
Review, prioritize, and process work orders received. Windows 7, XP Pro, Server 2003,2008

Confidential

Help Desk

Responded to escalated customer calls from first line help desk staff.
Interacted with programmers to find solutions and design upgrades related to customer feedback and user suggestions.
Documented new software for release to public.
Created presentation for annual sales staff training conference.

Confidential

Help Desk

Creation of Wizard Help Desk for online ordering customer support.
Assist Programmer with update and support of online pc ordering program.
Responsible for documenting and compiling of F1 online help functionality within program.
Support of corporate user access to various systems.
Trained sales staff for international laptop connections.
Set up video conferencing equipment for training sessions.

Confidential

HR Clerk / Computer Operator

Worked with programmers to devise HR compliant forms.
Received Certificate of Merit for coordinating data and training staff.
Support stores' NCR nightly submissions.
Responsible for input of cash register sales data to corporate mainframe for report generation.

Confidential

Computer Operator

Processed nightly mainframe batch operations
IBM 4341- JCL

Confidential

Helpdesk

Assist programmer with automated insurance application.
Support user via equipment installation and troubleshooting.
Designed reports to monitor PC / Fax cost justifications.
Selected for role in training video.

Confidential

Notary Public Title Clerk

All vehicle title work for customer sales.
General journal entries for account reconciliations.

Confidential

Accounting Clerk

Prepare trial balances and financial statements.
Compile customer account data.
Answer phones and filing.

Confidential

AR Clerk

Accounts receivable.
Customer collections.
Account reconciliation

Confidential

Front End Supervisor

Customer Returns.
Cashier over rides.
Scheduled employee breaks.
Maintained pilfer logs.

Confidential

Accounting Clerk

Processed monthly receipts.
Conducted quarterly audits.
Prepared franchisee profit analysis.

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