Customer Service Supervisor Resume Profile

Overview of Skills and Abilities

Judgment - Make effective choices, use policies, procedures, and/or guides to make correct choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognize what might be a problem and informs those who can correct it.
Customer Centered - Serve the customer, shows care and concern when serving our Associates and customers. Finds and uses the right resources people, products, tools, at the right time in order to resolve associate and customer requests.
Execution and Results Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problem so work can be completed in timely manner.
Planning and Improvement - Plan for and improve work accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required.
Influence and Communicate -Perform to ethical standards follows company policies and procedures. Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.
Adaptability- Adapt to changing work demands. Stays focused in own work when faced with change or difficulties. Stays open to and learn from assignments and feedback.

Technology Skills:

PC hardware and operating systems OSI Model, TCP/IP, Ethernet, LAN, WAN, internet working and basic telecommunications technologies
Network design and implementation
Programming database concepts
Network management
Hands-on skills in router and switch configurations, imaging/ configuring a hard drive, back up restoring end user data, installing and managing desktop/client operating systems e.g. Microsoft and Linux

EXPERIENCE

Confidential

Installation Technician

Serviced and deployed computer equipment in a help desk environment.
Provided exemplary support for designated equipment, first tier problem resolution as well as customer service.
Escalated problems to appropriate next level of support when necessary
Monitored assigned service events to ensure timely completion
Ensured all time reporting, expense reporting, and other required reports are accurate, and submitted on time
Assembled, installed and reconnected IT/Storage Shelving equipment in supply storage rooms

Confidential

PC Deployment Technician Contract Position
Deployed laptops to users and guided users through the migration validation checklist.
Engaged remediation process if there were issues after user log-on.
Conducted asset management checks during user deployment and marks.
Collected laptops during drop off period and ensured the asset management data was correct.
Implemented imaging and monitored imaging and configuration to make sure there are no issues.
Completed validation checklist to ensure the migration is complete.

Confidential

Customer Service Supervisor

Provided customer service by acknowledging the customers, identifying needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.
Supervised associates in the area of responsibility by assigning duties, communicating goals, providing feedback and following-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching teaching, and evaluation of associates.