SKILLS AND ACCOMPLISHMENTS

• Microsoft Office Suite 2010 Word, Excel, Power Point, Outlook, Publisher, Access, One Note
• Windows Server Integration XP, 2003, 2007
• Adobe Reader 9 Adobe InDesign
• Troubleshooting/solving problems using technical manual

EXPERIENCE HISTORY

Confidential

MEDSTAR HEALTH/ Call Center IT Helpdesk Support

• Take calls and emails from MedStar Health Network clients and document issues regarding PeopleSoft application.
• Document issues in OPAS Remedy, research issue with technical team and return calls to clients with solutions to close out tickets
• Report escalating issues to team lead and management with accurate documentation detailing issues with follow-up as needed.
• Direct clients through PeopleSoft software with the help of PeopleSoft Expert through application.
• Provide one-on-one end user problem resolution over the phone for medical personal to resolve hard and software and application issues.
• Created tickets for end user issues of hardware/software and application to document to IT department.

Confidential

Administrative Assistant

• Managed day to day operation performing administrative support utilizing a variety of software.
• Prepare confidential correspondence, take and transcribes dictation, create memos, flyers and reports. Maintain schedule/calendar of Senior Management. Performed bookkeeping by maintaining daily ledger, preparation of financial vouchers, maintain accounts receivables/payables and post to daily ledger of incoming checks.
• Exchange back- up server for office, change out server. Maintain and update website, create new accounts with password protection.
• Maintain website determine server problems update web pages, create new pages and new web accounts with password.

Confidential

Contractor

• Temporary assignments with Sheraton Hotel, Baltimore Convention Center and Hilton Hotels
• Sheraton Hilton Hotel Harbor Place Administrative Assistant for Event Verify customer registration with event and hotel. Resolve customer complaints and answer questions about event.
• Baltimore Convention Center Great and register customer for event. Verify customer registration of event by entering customer's demographic and billing information during check in. Process payments and/or collect balance due. Provide customer with information and location of event.

Confidential

Administrative Assistant

• Managed administrative operations for 50 person contracting office.
• Received, reviewed and typed correspondence, emails and outgoing mail.
• Received calls, visitors and responded to inquiries and made referrals.
• Managed appointment and meeting schedule.

Confidential

Contractor

• Established confidential electronic file system for all correspondence and incoming faxes, created a history of staff and eliminated excess paper for chance of exposing sensitive data
• Managed customer requests, computed orders via fax and data entry system to transmit to corporate office during trade show

Confidential

Supervisor Testing Counseling Referrals

• Supervised and trained Counseling, Testing and Referral CTR team of 25 in establishing goals and objectives for process monitoring.
• Scheduled onsite/offsite testing of HERO's mobile van for different venues and testing sites.
• Processed and evaluated client's medical charts and assign pharmacy and medical assistance, while I compiled facts and data via telephone and mail for continuation of medical care.
• Provided assurance of CTR Counseling and Testing compliance by meeting with collaborators or a regular basis to ensure testing, counseling and analysis results are reported properly.
• Met with State AIDS Administration the Baltimore City Health Department to follow guidelines protocols, as needed, along with submitting reports to Office of Minority Health.

Confidential

Development Volunteer Coordinator

• Created itemized budgets for each event to match reported expenditures against budget while developing reports for all assigned events. Maintain project timelines, while creating status report with regular communication to staff, volunteers, board of directors and committee members.
• Coordinated conferences, presentations, speaking engagements to local broadcasting and print media to publicize organization and upcoming events and to recruit volunteer
• Screened, interviewed and recruited volunteers and staff for various committees/events for appropriate placement throughout organization maintained a comprehensive list of volunteers.

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Confidential

Administrative Assistant

• Provided administrative support to the Directors of Clinical Services, Legal Services along with Medical Clinic Supervisor while maintaining their calendars. Sat in on interviews of new staff.
• Maintained employee resumes, personnel files, time/attendance records and year end vacation data, benefit packages.

Confidential

Contractor

• Provided administrative support as a contractor to many organizations such as Legg Mason, PHH ARVAL, and T. Rowe Price, where I performed the clerical duties of transcription, receptionist and scheduler.
• Provided diversified duties such as personnel, budget preparations, time and attendance, while demonstrating the ability to prioritize multiple tasks, meet deadlines, and provide quality service.

Confidential

Sr. Administrative Assistant

• Arranged domestic and international travel with the assistance of onsite travel agency.
• Coordinate conferences and seminars with management and staff.
• Prepare payroll, budget reports and credit reports, repairs, supplies and monthly expenditures.
• Prepare monthly and weekly minutes for director and manager's meetings, create charts, graphs and PowerPoint Presentations.