IT ServUs Technician

Employment History:

Confidential

IT Consultant/ Desktop Support Technician

Responsibilities:

• Assist in Migration of 500 client desktops / laptops from Win XP to Win 7.
• Utilizing Migration tool to backup and restore client data.
• Post installation duties involving software updates/patches.
• Restoring Outlook personal folders and mailboxes, print services.
• Training client new OS.
• Provides updates, status, and completion information to manager, problem request call tracking system Remedy.
• Deployment and support of Mac OS 10.x, Windows 7 and Office 2008/2010
• Applied PC Anywhere VNC, LANDesk and Dameware and other tools to support remote and local users.
• Configured and maintained internet, LAN, and WAN connectivity.
• Maintain and resolve problems with systems and replaced components to prevent downtime.
• Had the Ability to troubleshoot, diagnose and resolve technical issue of advance complexity while maintaining a high level of customer satisfaction.
• Configured and troubleshoot wireless connectivity within the transfer system.
• Troubleshoot and Managed user accounts, groups, print queues and controlling access rights using Active Directory and Active Server.
• Created images for various divisions for all desktops and laptops using Ghost software.

Environment: Windows XP, Windows 7, Mac OS 10.x/10.8, Office 2010, iMac, iPhone, iPad, Blackberry, Printers, Scanner, Digital Projectors, Microsoft Office Suite 2007/2010, Norton/McAfee Anti-virus, Norton / Symantec Ghost, Norton Internet Security, VMware, Ghost Backup, Trouble Ticket.

Confidential

IT Consultant/Desktop Support

Responsibilities:

• Network and Desktop support for large Advertising firm.
• OSX and Win environment.
• Set up and support for structured cablings for Ethernet LAN, Data and connectivity devices like Hubs, Switches and Routers.
• Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
• Installs or supports service personnel in installation and troubleshooting of XP, Linux, MAC OS X and Window 7.
• Maintain and resolve problems with systems and replaced components to prevent downtime.
• Troubleshoot and Managed and documented the end-user technical service requests.
• Deployed desktops and laptops using Symantec Ghost imaging and MDT.

Environment: Windows XP, Windows 7, Mac OS 10.x, Office 2010, iMac, iPhone, iPad, Blackberry, Printers, Scanner, Digital Projectors, Microsoft Office Suite 2007/2010, Norton/McAfee Anti-virus, Norton / Symantec Ghost, Norton Internet Security, VMware, Ghost Backup, Trouble Ticket.

Confidential

Systems Administrator/Desktop Support Technician

Responsibilities:

• Managed servers and clients, home directories, rights and privileges.
• Performed troubleshooting for clients' desktops and server issues.
• Administered, upgraded and patched servers and clients.
• Installed, configured and supported Mac OSX desktops for creative and internal production departments resulting in minimized downtime.
• Remotely managed approx 90 on-site clients and numerous outside vendors with Apple Remote Desktop, Timbuktu and VNC allowing greater user efficiency.
• Provides updates, status, and completion information to manager, problem request call tracking system REMEDY.
• Deployment and support of Mac OS 10.x, Windows 7 and Office 2008/2010
• Applied PC Anywhere VNC, LANDesk and Dameware and other tools to support remote and local users.
• Maintain and resolve problems with systems and replaced components to prevent downtime.
• Had the Ability to troubleshoot, diagnose and resolve technical issue of advance complexity while maintaining a high level of customer satisfaction.
• Configured and maintained internet, LAN, and WAN connectivity.
• Created and managed File maker accounts and groups.
• Configured and troubleshooted wireless connectivity within the transfer system.
• Utilized Microsoft Excel and Word to create project plans for various software and system upgrades.
• Added and removed Active server roles and features, configured Active Directory Domain Services roles.
• Troubleshot printing and print queue issues with a high success rate.
• Created images for various divisions for all desktops and laptops using Ghost software.
• Managed users and groups in Open Directory keeping with company compliance.
• Maintained Network Map of server, client and printer connections on LAN switches which assisted networking group.

Environment: Windows XP, Windows 7, Mac OS 10.x/10.8, MS Office 2003/2007/2010, iMac, iPhone, iPad, Blackberry, Printers, Scanner, Digital Projectors, Microsoft Office Suite 2007/2010, Norton/McAfee Anti-virus, Norton/Symantec Ghost, Norton Internet Security, VMware, Ghost Backup, Trouble Ticket.

Confidential

Production Manager

Responsibilities:

• Supervised the trafficking and coordinated projects with the advertising and marketing departments for a leader in software for the entertainment industry.
• Demonstrated strong interpersonal skills while serving as a liaison to various departments.
• Improved productivity by implementing a quality vendor program.
• Achieved deadlines for trade shows and sales meetings.

Confidential

Responsibilities:

• Worked closely with Marketing and Sales Departments to produce unique and interesting projects.
• Developed design for packaging, instruction manuals and sales POP materials which increased company sales.