SUMMARY

Dedicated IT professional with over 3 years experience. Prior to the IT field I developed customer service acumen, increasing my responsibilities in various roles along my career path. I have provided helpdesk and desktop support in both a remote environment and onsite for clients. I have extensive experience in a Windows environment escalating the issues appropriately and taking the initiative to troubleshoot complex problems on my own. Most recently I provided installation and set-up of new IBM servers and all networking cables and equipment, understand hardware as well as software installation.

CORE COMPETENCIES

• Help Desk Best Practices Record Retention IT Ticket Workflow Monitoring Code Verification Job Status
• System Integration Batch Reporting Reporting Logistics Automation Server Log Recovery Backup
• Database Management Procedure Archiving Beta Testing
• Outlook Blackberry Macintosh
• Performance Analysis MS Office Server Administration

Technical Expertise:

AS400, Mac OS 7.1 , Mac OS X , Windows 9x, Windows ME, Windows NT 4.0, Windows 2000, Windows XP, Windows Vista, Windows 7, Active Directory, Ad-Aware, VPN, Dos FTP, Flash, Internet Explorer 3.0 , Lotus Notes, Mac Mail, McAfee AV, McAfee SafeBoot, Mozilla Firefox, MS Office, MSMail, Net Meeting, Netscape 3.0 , Norton Suite, Outlook 95 , Outlook Express 4.0 , Sharepoint/Infopath.

PROFESSIONAL EXPERIENCE

Confidential

Network / computer / Radio Tech

• Assisted in moving computer network.
• Assisted in packing computer network for movers.
• Assisted in packing up desktop and laptop computer to be moved.
• Assisted in tiring down old server racks and cables.
• Installed new network racks and cables at new office site.
• Installed and setup desktop computers and the new office site.
• Verified computers and network servers are up and running.
• Assisted in the 2-way radios are installed correctly.

Confidential

General Day Labor

• Various Warehouse positions.
• Shipping and Receiving.
• Various Contract positions.

Confidential

Systems Support Analyst / Computer Helpdesk

• Eliminated duplicative back-up procedures reducing completion time by 50
• Provided customer service to internal clients by trouble shooting all computer equipment. Pushed out and installed new software.
• Performed Security resets on users' accounts within NT, Mainframe and UNIX systems
• Support multiple platforms including Windows 95, 98, 2000 and XP, Mainframe, Novell Support multiple applications including MS Office 97, 2000, XP and 2003, Adobe Support Microsoft Server NT 4.0 and 2000.
• Communicated day-to-day trends, problems and requests to the Help Desk Supervisor and assisted in initiating the appropriate level of escalation and setting of priorities.
• Supported Blackberry,VPN, Outlook, Exchange on devices and mobile applications.

Confidential

Network Server Engineer/PC Technician

• Provided installation and set-up of new IBM servers routing networking cables and placing equipment in cabinets.

• Ran new client network cables. Installed new T1 connections on network machines.
• Set-up and installed server and network equipment in the server racks in the data center. Ran and installed cable.
• TV equipment and designed cable TV cables to adhere to professional standards.

Confidential

Systems Support Analyst / Computer Helpdesk

• Provided customer service to internal clients by trouble shooting all computer equipment.
• Pushed out and installed new software. Performed security resets on user accounts within NT, Mainframe and UNIX systems.
• Supported multiple platforms including Windows 95, 98, 2000 and XP, Mainframe, Novell.
• Supported multiple applications including MS Office 97, 2000, XP and 2003, Adobe Support Microsoft

Server NT 4.0 and 2000.

• Communicated day-to-day trends, problems and requests to the Help Desk
• Supervisor and assists in initiating the appropriate level of escalation and setting of priorities.
• Provided Support for Blackberry, VPN, Outlook, Exchange.

Confidential

Help Desk Analyst for Stores / Computer Helpdesk Tech for Corporate Office

• Provided customer service to internal clients by trouble shooting all computer equipment, Front counter

POS, KDS equipment, printers and music system, repairs damaged computers and hard drives.

• Formatted new hard drives and added necessary software and maintain back office computer equipment in our lab.

Confidential

Call Center phone support

• Incoming calls from Dish Network customers.
• Trouble shoot satellite equipment over the phone.
• Inside sales.
• Resolved Billing issues.
• Programing and channel issues and sold programing.

Confidential

Mailroom / Facilities

• Expedited incoming and outgoing Packages through UPS and FEDEX.
• Responsible for delivering and picking up all mail for associates. Ensure the facility as a whole was well maintained.
• Continually provided back-up for the receptionist function.
• Stocking and ordering supplies required for operations.

Confidential

Data Delivery Tech

• Data deliver across the enterprise networks and nodes on various drives.
• Maintained detailed records on clinical studies.
• Tracked down missing information for lab reports through data mining.
• Responsible for data storage of lab reports on CD and backup.
• Ensured lab reports where distributed on time.

Confidential

Ricochet Field Tech

• Created test data and analyzed high-speed wireless transmissions over the Ricochet Wireless Network.
• Over thirty tests were conducted daily at predetermined geographical points throughout the Denver

Metro Area. A Global Positioning Device was used to map exact locations of tests performed.