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Help Desk Technician Resume

EDUCATION Bachelor of Science in Computer Science, Continuation from Syracuse Bachelor of Science in Computer Science, Unfinished

WORK EXPERIENCE

Confidential, 2008 -Current Deployment and Test Engineer / Help Desk Technician

  • Started as Help Desk Technician, promoted to Deployment and Test Engineer.
  • Answered phone and email issues relating to Praetorian, TVCS and Accolade products.
  • Deployed the Praetorian and TVCS video surveillance systems at numerous installations including:
    • Camp Pendleton, CA (TVCS)
    • Hyundai Korean Palaces, Seoul, Korea (Praetorian)
    • New Meadowlands Stadium, NJ (Praetorian)
    • Wilkes-Barre Police Station, PA (Praetorian)
    • Saudi Arabia IBD MOI (Praetorian)
    • Camp Lejeune, NC (TVCS)
    • Bank Of America, MO (Praetorian)
  • Installation of video surveillance systems includes computer hardware building, OS and software install and specialized software configuration.
  • Completed HEAT Administrator training and assumed responsibility for HEAT ticketing system.
  • Created and revised training and internal deployment documentation, extensive engineering writing experience.
  • Ability to travel, experience with domestic and international deployments including Korea, Saudi Arabia, California, New York, Pennsylvania, North Carolina and Missouri.
  • Extensive Linux and Windows Server experience
  • Experience with quality assurance processes and documentation

    Confidential, Alexandria, Virginia 2006 2008 Network Operations Center Supervisor

    • Maintained server stability.
    • Completed any necessary work on servers including maintenance and reboots.
    • Experience building and upgrading multiple types of servers, including operating system installation.
    • Extensive customer service experience including phone and email ticketing support.
    • Worked with MySQL databases and supported MySQL based applications.
    • Offered support for software programs owned and distributed by AdJuggler including Office software and AdJuggler ad serving software.
    • Installation of high level software on both single servers and over a cluster of servers.
    • Supervised team of 4-6 network operations personnel, made schedules, managed time sheets.

    SKILLS

    • 10+ Years of experience in building, maintaining, networking and troubleshooting computer hardware.
    • Familiar with both wired and wireless networks as well as network security.
    • Database experience using SQL and MySQL.
    • Extensive programming experience spanning many languages such as C++, C#, Java, JavaScript, Visual Basic, Action Script, Lisp, Scheme, Haskell, Pascal.
    • Comfortable with UNIX environments and commands.
    • Knowledge of HTML and scripting languages such as Perl and PHP.
    • Extensive software knowledge including the use of Microsoft applications, Access, Excel, Word, Photoshop, Flash, Dreamweaver, Windows and Mac OS.
    • Excellent writing, reasoning and communication skills.

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