MAC Deployment Technician Resume Profile

Skills

Please use this table to list the skills noted in the Required/Desired section of the requirement. In addition, please respond with the years of experience for each skill and the last time each skill was used. Add or delete rows as necessary.

Employment History

Confidential

Help Desk / Workstation PC/MAC Deployment Technician

Responsibilities:

Supported a Microsoft-based network running XP and Windows 7.
Set up and installed, IBM Lenovo or iMac/Mac Pro, workstations for various computer labs and/or administrative offices on the campus.
Installed the appropriate image, for the end user, using the LANDesk Management Suite.
Transferred important files from the users old machine and configured the new machine, to the users needs, and transferred those files back onto the new machine.
Erased all data from the old machines, using KillDisk software in preparation for disposal, and placed them in a pre-determined storage location.
Repaired various hardware break/fix issues via help desk tickets using the Remedy application software.
Distributed computer parts, or printer ink cartridges, to various departments around the campus.

Confidential

Break/Fix Technician

Responsibilities:

General hardware break/fix of desktops, laptops, and servers.
Installed company approved software MS Office, Lotus Notes, Profit Key, etc to maintain business continuity for fellow employees.
Performed other work related duties and special projects as assigned.
Provided remote administration Vis SMS.
Troubleshooted hardware and software issues

Confidential

Responsibilities:

Oversaw operations, and maintenance, of 75 computer lab desktop, and rolling-cart, workstations and peripherals connected to the university network.
Set up and install new desktop PC's and install updated software patches on existing systems as needed re-image all PC's, when necessary, using Norton Ghost 7.0.
Used ARCServe software to schedule and run daily backups and also to change backup tapes.
Troubleshoot hardware and software issues
Supported helpdesk operations, both in person and via telephone, responding to requests from students, professors, and university staff.
Provided remote administration Vis SMS.
Assisted professors with classroom preparation to ensure timely starts.
Reset account passwords and troubleshoot issues, on student assigned laptops, to ensure online access that facilitated timely completion of assignments.
Reduced the waiting time, for new students receiving their ID cards, from two weeks to four days.
Enforced current computer lab policies and procedures.
Directed all IT requirements for Special Events held at the university.

Confidential

Student-Aide/Lab Assistant

Responsibilities:

Established, operated, and maintained computer lab of 100 workstations for teachers including desktop support, equipment repair, and software installation.
Set up and install new desktop PC's and install updated software patches on existing systems as needed re-image all PC's.
Assisted students with various programming projects and classroom assignments.
Troubleshooted hardware and software issues.

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