My responsibilities include:

• Active Directory and Exchange administration of email/user account, group, share permissions, computer accounts, and group policy management.
• Responsible for administration of Active Directory, DNS, DHCP in Windows 2003, 2008 and 2012 SBS 2003, 2008, and 2011 environments.
• Responsible for maintaining IT infrastructure including server hardware installations, data storage, backups, firewall, spam filtering, VPN, mobile devices, and network monitoring.
• Responsible for VMware 5.x administration, and experience in using vSphere, Update Manager, and VMware tools, and the configuration of Virtual Machines.
• Support and resolve issues related to Server and Desktop Hardware, Networking, Web Services, Active Directory, DNS, DHCP and E-Mail services.
• Providing guidance and assistance to Tier I and II support staff on daily desktop support, network support and ticket problems for remote/VPN support, desktop support, Microsoft Windows XP, 7, 8.1 and 8 workstations laptops.
• Researching, testing, and implementing of all patches, service packs, security fixes, BIOS updates, and end-user application updates as needed to increase security and performance.

Senior Service Desk and Field Technician

Confidential

• Active Directory and Exchange administration of user, group, computer accounts and the management of share permissions by group.
• The supervision of a team of Tier I and Tier II IT desktop support technicians in daily tasks over the phone, email, in-person and remotely, using the DameWare, LANDesk Remote Support tool.
• Troubleshooting and support in the ITIL service-desk and IT desktop support area and Lead in management of service desk ticket queues, ticket assignment, report creation and ticket escalation.
• Assisted Government and Contractor management with interviewing and hiring of new IT Support technicians.
• Created processes, developed MDTAs, flowcharts, procedures and other documentation for MOT IT Support area.
• Provided daily MDTA application support and administration of application access and permissions.
• Provided daily Tier I-III support for issues related to laptop/desktop, network support, file/print, Microsoft Office
• 2010, software and hardware installation and support for the local community.
• Provided leadership, training and guidance to IT Support staff as needed.
• Participating in the planning and development of new processes and plans for the MDTA IT Support team environment.
• Provided support for Microsoft Office, Microsoft Windows 7, Microsoft Vista and Windows XP running on Dell, Panasonic and HP desktop and laptop computers.
• Provided Blackberries, iPhones, iPads, and Androids mobile devices support and troubleshooting as needed by
• MDTA management.
• Supported wireless home/remote network connection problems for select remote executive users during travel and/or out of office assignments as requested.
• Providing Tier III help desk support and created third level tickets for EZ Pass users and gathered trouble ticket detail and compiled weekly high priority status reports for upper management and lead staff.
• Monitoring the network enterprise for problems and tracking application licenses, tracking application errors, server load balances and disk space.

Confidential

Senior Desktop Engineer

• Maintain inventory, documentation and tracking of all hardware/software w/ licenses.
• Lead in the management of helpdesk queues, prioritization and escalation and responsible for early morning and after hours support.
• Troubleshoot of Tier II and Tier III support issues related to laptop/desktop, network configuration, file/print, email, software and hardware installation and support for 3000 Mac/PC users worldwide.
• Provide leadership, training and guidance to new/other Desktop Support staff as needed.
• Participate in the development and administration of workflows and new IT Support processes.
• Perform administrative tasks in Active Directory such as user account management, group policy administration, permission management, AD domain and network administration.
• Assist users with backup solutions, data recovery, and data encryption solutions.
• Provide support for Linux, Microsoft Windows 7 and Mac desktops and laptops running OS 10.5x 10.8x
• Support of Blackberries, iPhones, iPads, and Androids mobile devices within the corporate network.
• Provide direct support for services such as office telecom, video conferencing VTC , VPN remote access and
• Telco support for the cellular provider named Rogers .
• Perform adds, moves, and changes for account requests, verification, and equipment configuration on various systems and applications.
• Responsible for installing, configuring and supporting VMware Workstation, VMware Player and VMware Fusion for PC and Mac users.
• Complete administrative tasks for Airwatch Mobile Device Management, RSA, Casper, LANDesk, SecureDoc, PGP, Good Mobile, JIRA and Google Docs Administration.
• Administration and support of LANDesk client management software.
• Responsible for repairing, rebuilding and reimaging for Windows and OS X laptops and desktops.

Confidential

Network Administrator Senior Desktop Engineer

Responsible for providing the following tasks:

• Active Directory administration of user, group and computer accounts, user profiles and the setup/management of share permissions for current support site.
• Responsible for network administration, configuration and support of Windows NT,2000,2003 and 2008 Servers
• Ubuntu and Centos Linux Servers.
• Active Directory configuration and maintenance provided in a mixed mode environment.
• Providing guidance and assistance to Tier I and II support staff on daily desktop support, network support and BMC Remedy ticket problem resolution for Dell OptiPlex, Precision, and Latitude 6xx, 4300, Mac and Microsoft Windows XP and 7 workstations laptops.
• Installing, configuring, upgrading and maintenance of various PC/Mac applications.
• Providing support for a small Mac user community, running on the PowerBook, MacBook Pro, iMac and
• Macintosh G4-G5 hardware and the 10.4.x and 10.5 OS.
• Supporting Bluetooth device wireless home/remote networks connection problems for select remote executive users during travel and/or out of office assignments as requested.
• SafeBoot encryption, user account administration and support for laptops.
• Assisting Tier III support in the implementation of service packs, security fixes, OS updates, BIOS/firmware and application updates as needed.
• Email server and user account setup and administration, along with Microsoft Outlook 2007 client support.
• Providing some support related to setup operations for staff moves, telecom, data port wiring and port activation via remote web administration software for our Cisco switches.
• Providing to the Helpdesk manager and Executive/Federal staff, regular weekly team lead status meeting updates and activity reports.
• Providing configuration and daily support for Blackberry models 8703e and 8830 along with Blackberry Desktop
• Manager 4.1x, and security scanning via AutoP2VBerry.
• Monitors network infrastructure and systems using tools such as LANDesk, Microsoft SUS server, McAfee ePO
• Server, Cisco utilities and appliances, including IDS/IPS devices, firewalls, BMC tools, and Solarwinds.

Senior Network Administrator

Confidential

Responsible for 2nd and 3rd level desktop, server support on all software, and hardware problems, installations and upgrades:

• Responsible for network administration, configuration and support of 10 Windows 2000/2003 Servers 4 Novell
• Network 6.5 Servers.
• Active Directory configuration and maintenance provided in a mixed mode environment.
• I provide daily administration of user, group, computer accounts, user profiles, system policies, network printing, and network performance and intranet/internet connectivity.
• Installed, supported and maintained Symantec Anti-Virus Corporate Edition for all servers and local/remote user computers.
• I conducted the administration and migration from a Novell Netware environment to Microsoft Windows 2003
• Server and Active Directory in a mixed mode environment.
• Responsible for network maintenance, upgrades, Smart UPS battery replacements and security audits
• Researched, tested, and implemented all service packs, security fixes, BIOS updates, driver, and end-user application updates as needed to increase security and performance.
• Responsible for configuration and support for all Blackberry devices.
• Responsible for Lotus Notes and Domino installation, setup and administration, including new user setup and configuration.
• I provide basic Oracle database administration which includes user account administration and client installation, configuration and support.

Confidential

Network Administrator

Responsible for all network and computer support for over 100 employees. This included the daily support of all internal and remote user support incidents, a variety of software, hardware support, purchasing, email, and network infrastructure support.

• Performed all monitoring, maintenance and enhancements for the Citrix 4.x server environment
• Responsible for vendor selection and negotiation process that overall led to the switch from a web based time entry system to a Citrix system.
• Responsible for implementing Microsoft Software Update Service SUS , approval, implementation of security patches/fixes and upgrades for all Windows servers and desktops systems.
• Responsible for planning, budgeting, and the full migration of all email account from the MI8 Exchange Hosting
• Company to a SaaS, Google Apps and Gmail.
• Responsible for administration, configuration and support of the Avaya Phone System.
• Recommend, evaluate and purchase IT related needs for internal and external clients.
• Responsible for the purchasing, maintenance, configuration and support for all Palm Treo Blackberry devices.
• Responsible for administration and support of servers 15 servers and laptop/desktop.
• Responsible for corporate office relocation. Reviewed blue prints and overall planning of new network environment.
• Monitored and maintained UNIX based development servers for off-site applications projects.

Confidential

Responsible for Network Administration, desktop troubleshooting and support for 12 Windows 2003 Servers and for 50 desktop/laptop computers and related peripherals on and off site:

• Provide administration and support for servers, network, laptop/desktop for 2 office locations.
• Maintains the availability of the WAN and LAN resources in a multi-domain Microsoft Windows 2003 Server Active
• Directory native environment.
• Maintains the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment.
• Responsible for administration, configuration and support of an Inter-Tel 5000 Phone System
• Recommended, evaluated and purchased IT assets.
• Maintained inventory of IT assets including the purchasing of software media and licensing compliance.
• Responsible for daily Active Directory administration and support Data Center Servers.
• Implemented Internet proxy/firewall and network monitoring solution.
• Administered and maintained email accounts through MI8 Microsoft Exchange Hosting.
• Responsible for the purchasing, configuring, troubleshooting and end user support for all Blackberry Treo handheld devices.
• Maintained network tape backups and implemented disaster recovery plan.
• Help Desk / End-user support for hardware, software and Windows operating systems.
• Produced system/network documentation, SOP's and IT policies.
• Responsible for Microsoft Software Update Service SUS approval, implementation, of security patches/fixes and upgrades for all servers and desktops.
• Responsible for wireless LAN including access points, security and configuration.

Confidential

Network Administrator

Responsible for 2nd and 3rd level desk side and sever support on all software and hardware problems, installations and upgrades:

• Responsible for network administration, configuration and support of Windows 2000/2003 Novell Network Servers
• Active Directory configuration and maintenance provided in a mixed mode environment.
• I provided administration of user, group, computer accounts, user profiles, system policies, network printing, and network performance and intranet/internet connectivity.
• Installed, supported and maintained Symantec Anti-Virus Corporate Edition for all servers and local/remote user computers.
• I conducted the administration and migration of PDCs, BDCs and NT Workstations to Windows 2000 Professional and Microsoft Windows 2003 Servers.
• Responsible for network maintenance, upgrades, Smart UPS battery replacements and security audits.
• Researched, tested, and implemented all service packs, security fixes, BIOS updates, driver, and end-user application updates as needed to increase security and performance.

Confidential

LAN Administrator

Responsible for network administration, configuration and support of 25 servers Windows 2000, MS Windows 2003

• Advanced and MS Windows NT 4.0 Novell and Linux severs, running Active Directory in a mixed mode environment:
• Responsible for the setup, configure, troubleshoot and repair desktop laptop computers running Windows 2000
• Professional, Windows NT 4.0 Windows, XP Professional and Linux.
• Responsible for MS Exchange 2000/2003 administration, MS Outlook 2002/2003, support, installation, database maintenance and administration.
• Configure maintain TCP/IP, DNS, DHCP servers.
• Responsible for 300 desktop/laptop computers and related peripherals on and off site.
• Setup and managed BackupExec 9x-10, backups with DLT autoloaders for multiple sites.
• Responsible for hardware/software inventory and license compliance.
• Configured and supported of all Compaq Proliant and Dell Power Edge servers.
• Responsible for hardware/software inventory and license compliance.
• Installed, configured and management network printers, hubs, and CAT 5 cabling.
• Install and troubleshooting of Linksys and Cisco wireless networks.
• Responsible for Spyware removal, using tools: Adaware, Spy sweeper, Spybot, HijackIT
• Responsible for anti-virus defense and removal on all servers and desktops using Symantec Antivirus Enterprise
• Edition.
• Researched, tested, and implemented all service packs, security fixes, BIOS, driver, and application updates as needed to increase security and performance.

Confidential

Senior Hardware/Software Maintenance Engineer

Responsible for the daily End User desktop, server and network support for the US Senate and the US Capital buildings:

• Provides daily administration, troubleshooting and maintenance of network servers and workstations.
• Provides desktop email, hardware and software troubleshooting, installation and support of IBM compatible computers and iMac systems.
• Responsible for the setup, configure, troubleshoot and repair desktop laptop computers running Windows 2000
• Professional, Windows NT 4.0 and Windows XP Professional.
• Provides maintenance, configuration and support for Palm Pilots, Blackberry, and iPaqs devices including installing, configuring and the synchronization with Microsoft Outlook, Exchange and Intellisync.
• Troubleshoots and resolve ticket requests and helpdesk calls.

Confidential

Network Administrator

Primary Network support of LAN/WAN network running of 10 Microsoft Windows 2003, 2000 and Windows NT 4.0 servers along with 3 Novell Netware 3.2, 4.0 and 5.0 servers:

• Basic Active Directory administration, troubleshooting and maintenance of servers and workstations, including member servers and Domain Controllers along with DC AD replication.
• Microsoft Exchange, ccMail, Lotus Notes and Domino installation, setup and administration, including new user setup and Lotus Notes replication for laptop computers. Setup, configure, troubleshoot and repair desktop
• laptop computers for internal users and customers, running Windows 95, Windows 98, Windows ME, Windows
• 2000 Professional and Windows XP Professional.
• Network installation troubleshooting, including Cat5 cabling, hubs, switches and router. Install, configure and run Bosanova to access AS400 I-series . Utilize remote control software to remotely access computers and make adjustments repairs.
• Install and maintain specialty software package for laptop computers to transmit orders remotely and update customer information.
• Configure maintain TCP/IP, DNS, DHCP, Utilize GHOST software and Sys Prep tool.
• Assist in Domain Network security. Assist in implementation and maintenance of specialized Tech Support Help Desk software program. Setup and administer Server Backup plan. Setup maintain network printers printing pools.
• Network configuration, maintenance and support of all Macintosh systems on the LAN.
• Maintenance and support a great deal of versions of Palm Pilots, Blackberry, iPaqs, Windows CE units and Sony CLIE handheld devices. Experience with installing, configuring and synchronization with a whole host of applications which include Microsoft Outlook, Exchange, Lotus Notes, Windows CE, SureSync and the Intellisync product line Intellisync Handheld and Phone Editions .

Confidential

Network Analyst III

Responsible for the daily network administration, support, maintenance, upgrades, purchasing, installation, troubleshooting and remote user/office support of mixed MS Windows, Linux and Novell Netware LAN/WAN/England- overseas office network environment. Responsible for planning and support of LAN/ WAN for multiple sites, linked with a fiber-optic backbone and connections via the Internet to overseas offices:

• Indirect Supervisor over contract and permanent PC Technicians.
• Responsible for administration and support of Novell Netware 4.x/5.x Servers, Windows NT 4.0 Servers, Windows
• 2000 Servers, SuSE Linux Servers and I Series AS/400 servers.
• Network configuration, maintenance and support of all Macintosh systems on the LAN.
• Assisted in email migration from GroupWise 5.0 to Lotus Notes Domino R5 on AS400.
• Responsible for all local and international network basic Active Directory administration of Windows 2000, Novell
• Netware, Windows NT and IBM AS400 users/group accounts and access.
• Responsible for the maintenance of networked nodes for manufacturing-process barcode system on manufacturing floor.
• Installing, supporting, maintaining a 150 Windows 9x/NT/2000/XP, Linux and Mac node network in US UK.
• Designed and implementation of all backup systems and local/international system DR disaster recover .
• Configuration and maintenance of network based on HP Routers, Ethernet switches and Windows NT/2000 servers running DHCP, DNS and WINS
• Daily administration and support of a pair of Lotus Notes Domino R5 and Same time servers on an I Series
• AS/400 for US SuSE Linux UK office.
• Administration and support of a Citrix Metaframe XPe 1.8 server for remote Node, roaming users and customer requests of in-house databases.
• Plan, design, implement, and manage US LAN/ WAN environment.
• Responsible for hardware/software inventory and US England office vendor license compliance.
• Maintenance, upgrade and security auditing of network and internet connectivity.
• Installed configured, and maintain a SonicWALL and a Check Point Enterprise Firewall.
• Responsible for maintenance and repair of HP LaserJet printers and installation, support of Symantec Anti-Virus
• Corporate Edition for all servers, workstations and AS/400.
• Installed configured, and maintain ADP Payroll software at server and workstation levels.
• Installed and configured PADS, AutoCAD and Mechanical Desktop software.
• Support connectivity issues between LAN, WAN and AS/400.